How this works in Reputoo
Locations as a first-class concept
The platform distinguishes single-location from multi-location businesses rather than treating outlets as tags bolted onto one account. Staff belong to a location and work that queue.
Head office keeps template control
WhatsApp templates must be approved by Meta, so a franchise wants them defined centrally rather than each outlet submitting its own. Role tiers keep configuration above branch level while branch managers still run their own conversations.
Per-branch revenue reporting
Revenue attribution reports leads, revenue and revenue-per-lead broken down by source and campaign, so two outlets running the same campaign are genuinely comparable rather than anecdotally compared.
Reviews per outlet
Google reviews are earned per location, not per brand. Review requests are triggered per branch so each outlet builds its own local listing — see the multi-outlet reviews answer for how this works in practice.
Bookings against per-location staff availability
The booking engine works from staff availability at a specific location, so a customer booking the Andheri branch is offered Andheri slots.
