Razorpay Payments → WhatsApp Confirmations, Instantly
Connect Reputoo to Razorpay and automatically send payment confirmations, failed payment alerts, subscription renewal reminders, and review requests via WhatsApp to your Indian customers.
98%
Payment Alert Open Rate
<30s
Confirmation Delivery
60%
Failed Payment Recovery
INR
Native Currency Support
Automated Triggers
What gets automated
Payment Captured
Razorpay payment captured → instant WhatsApp receipt in customer's language with amount in INR and order details.
Payment Failed
Payment fails (card decline, UPI error, net banking failure) → WhatsApp alert with retry link and payment options.
Subscription Charged
Razorpay subscription auto-debits → WhatsApp confirmation to prevent confusion and reduce support tickets.
Subscription Expiring
Subscription about to expire → WhatsApp reminder with renewal link in local language.
Refund Initiated
Razorpay refund initiated → instant WhatsApp notification with refund amount and expected timeline.
Post-Payment Review
24 hours after successful payment → WhatsApp review request in Hindi or English to collect Google reviews.
Platform Features
More than just order notifications
Webhook-Based
Razorpay sends real-time events via webhooks. Reputoo processes them instantly — no polling, no delays.
India-First
Supports all Razorpay payment methods: UPI, cards, net banking, wallets, EMI, and Pay Later — with INR formatting and Hindi language support.
Failed Payment Recovery
Automated WhatsApp sequence prompts customers to retry with a different payment method — recovers revenue with zero manual effort.
Revenue Attribution
Track exactly how much recovered revenue Reputoo's WhatsApp messages generated from failed Razorpay transactions.
Post-Purchase Sequences
Razorpay payment triggers multi-step WhatsApp sequences: receipt → onboarding → review request → loyalty reward — all automated.
No Sensitive Data
Reputoo only processes Razorpay event metadata (amounts, statuses, customer details). No card data or UPI PINs ever pass through.
How to Connect
Connect in under 5 minutes
Add Razorpay Webhook
In Reputoo → Integrations → Razorpay → copy your webhook URL. Add it in Razorpay Dashboard → Settings → Webhooks. Select events: payment.captured, payment.failed, subscription.charged.
Set Up Templates
Choose message templates for each event. Customize with Razorpay data variables: customer name, amount (₹), payment method, order ID.
Go Live
Test with a Razorpay test mode payment. Verify the WhatsApp message arrives. Activate for production — every payment now triggers an automatic WhatsApp message.
Frequently Asked Questions
How do I connect Razorpay to Reputoo?
Go to Reputoo → Integrations → Razorpay and copy your webhook endpoint URL. In your Razorpay Dashboard → Settings → Webhooks, click Add New Webhook, paste the URL, set the secret, and select the events you want (payment.captured, payment.failed, etc.). No additional plugin or library needed.
Does Razorpay WhatsApp integration support UPI payments?
Yes. Reputoo supports all Razorpay payment methods including UPI, cards, net banking, wallets (Paytm, PhonePe, Google Pay), EMI, and Razorpay Pay Later. Payment confirmations are sent via WhatsApp regardless of the payment method used.
Can the WhatsApp messages be sent in Hindi?
Yes. Reputoo supports 36 languages including Hindi. You can set up Hindi WhatsApp templates for Indian customers and English templates for others — or use the same template with language detection.
How does WhatsApp failed payment recovery work with Razorpay?
When Razorpay fires a payment.failed event, Reputoo sends a WhatsApp message with the failed amount and a Razorpay payment link for the customer to retry. You can set up a sequence: immediate alert, then a follow-up after 2 hours if not paid.
Does it work with Razorpay subscriptions?
Yes. Reputoo handles Razorpay subscription events including subscription.activated, subscription.charged, subscription.pending, subscription.halted, and subscription.cancelled — each triggering an appropriate WhatsApp message.
Is the Razorpay integration available on all Reputoo plans?
Yes. The Razorpay webhook integration is available on all paid Reputoo plans. Setup takes under 5 minutes and requires no developer.
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