How this works in Reputoo
Owner
Full access, including billing and plan changes. Usually the founder or the person whose card is on file. Keep this to one or two people.
Manager
Full operational access except WhatsApp configuration, AI agent settings and billing. This is the right tier for a marketing or operations lead who should run campaigns but must not be able to change the number connected to Meta.
Agent
Handles conversations, leads, notes and tags — the day-to-day work — and nothing structural. A front-desk hire or part-time support agent sits here. They cannot export your list, change templates or see billing.
Analyst
Read-only analytics. Useful for an agency, an accountant or an investor who needs the numbers without any ability to message customers.
Multi-location scoping
On a multi-location plan, staff are attached to a location, so a Bandra branch manager works their own queue rather than the whole network. See the franchise answer for how this behaves across outlets.
