Terms of Service

By accessing or using the Reputoo platform ("Service"), you ("User", "Customer", "you") agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

These Terms constitute a legally binding agreement between you and Reputoo Technologies Pvt. Ltd. ("Reputoo", "we", "us"), a company incorporated in India. If you do not agree to these Terms, you must not use the Service.

We reserve the right to update these Terms at any time. Material changes will be communicated via email or platform notification. Continued use of the Service after changes constitutes acceptance.

Reputoo provides a SaaS platform that enables businesses to: - Send WhatsApp marketing campaigns, broadcasts, and automated sequences via the official WhatsApp Business API - Deploy AI-powered chatbots on WhatsApp - Collect and manage Google reviews from customers - Analyze campaign performance and customer engagement - Manage customer contacts and CRM data

The Service is provided on an "as-is" and "as available" basis. We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

To use the Service, you must register and create an account. You agree to:

• Provide accurate, complete, and current information during registration
• Maintain and promptly update your account information
• Keep your password confidential and not share it with third parties
• Notify us immediately of any unauthorized access to your account at support@reputoo.com
• Be responsible for all activities that occur under your account

You must be at least 18 years old to create an account. Accounts created by automated means are prohibited. We reserve the right to terminate accounts that violate these Terms.

Your use of WhatsApp features is subject to additional requirements:

4.1 Compliance with WhatsApp Policies You must comply at all times with WhatsApp's Business Policy (https://www.whatsapp.com/legal/business-policy/), WhatsApp's Commerce Policy, and Meta's Platform Terms. Violations of WhatsApp's policies may result in suspension of your WhatsApp Business Account by Meta and/or suspension of your Reputoo account.

4.2 Opt-in Requirement You MUST obtain valid, documented opt-in consent from every individual before sending them WhatsApp messages through Reputoo. This is both a legal requirement and a WhatsApp policy requirement. Consent must be: - Freely given, specific, informed, and unambiguous - Obtained prior to sending any messages - Documented and available for audit upon request

4.3 Prohibited Message Content You may not send messages that contain: - Spam, unsolicited commercial messages, or bulk messaging to non-opted-in users - Illegal content (copyright infringement, defamation, fraud, etc.) - Hate speech, threats, harassment, or abusive content - Adult content, gambling, or controlled substances - Misleading, deceptive, or false information - Phishing attempts or malware

4.4 Message Templates Marketing messages must use Meta-approved message templates. You are responsible for the content of your templates and ensuring they comply with applicable laws and WhatsApp policies.

4.5 Opt-out Compliance You must honor opt-out requests immediately. Any individual who requests to stop receiving messages must be removed from all future campaigns without delay.

5.1 Subscription Plans Reputoo offers monthly and annual subscription plans. Current pricing is displayed on our website. All prices are in USD unless otherwise stated. For Indian customers, billing may be in INR at the prevailing exchange rate.

5.2 Payment Processing Payments are processed by our payment processors (Razorpay, Cashfree, or Stripe). By providing payment information, you authorize us to charge your payment method for all fees.

5.3 Free Trial New accounts may access a 14-day free trial with no credit card required. At the end of the trial, you must subscribe to continue using the Service.

5.4 Auto-Renewal Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel at any time through your account settings.

5.5 Refund Policy Annual subscriptions: refund of unused months if cancelled within 30 days of purchase. Monthly subscriptions: no refunds for the current billing period. All refund requests must be submitted to billing@reputoo.com.

5.6 Taxes You are responsible for all applicable taxes. For Indian customers, GST will be applied at the prevailing rate.

6.1 Our Property The Service, including all software, designs, trademarks, logos, and content created by Reputoo, is owned by Reputoo Technologies Pvt. Ltd. and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

6.2 Your Content You retain ownership of all content you submit to the Service ("Your Content"), including message templates, customer data, and campaign content. By using the Service, you grant Reputoo a limited, non-exclusive license to process and transmit Your Content solely to provide the Service.

6.3 Feedback If you provide feedback or suggestions about the Service, you grant us a royalty-free license to use such feedback for any purpose without obligation to you.

Your use of the Service is also governed by our Privacy Policy (available at reputoo.com/privacy-policy), which is incorporated into these Terms by reference.

Data Processing Agreement: By accepting these Terms, you also enter into our Data Processing Agreement (DPA) for the purposes of GDPR compliance. You are the data controller for your customers' personal data; Reputoo acts as your data processor.

You warrant that you have obtained all necessary consents and have a lawful basis for providing your customers' data to Reputoo for processing.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Infringe intellectual property rights of any party
• Transmit viruses, malware, or malicious code
• Attempt to gain unauthorized access to any system or network
• Engage in data scraping, crawling, or harvesting without permission
• Use the Service to compete with or reverse-engineer Reputoo's products
• Create multiple accounts to circumvent subscription limits or bans
• Use the Service for any illegal business or activity
• Harass, intimidate, or threaten any individual

Violation of these prohibitions may result in immediate suspension or termination of your account, and we may report illegal activity to appropriate authorities.

9.1 Disclaimer of Warranties THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPUTOO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Service will be uninterrupted or error-free; (b) messages will be delivered; (c) the Service will meet your requirements; (d) results from using the Service will be accurate or reliable.

9.2 Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPUTOO'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

REPUTOO SHALL NOT BE LIABLE FOR: INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES; OR ANY DAMAGES ARISING FROM YOUR USE OF WHATSAPP OR META'S PLATFORM.

You agree to indemnify, defend, and hold harmless Reputoo, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your violation of any third-party rights, including intellectual property rights or privacy rights
• Your violation of WhatsApp's policies or any applicable law
• Any content you transmit through the Service
• Your failure to obtain proper opt-in consent from your message recipients

Termination by You: You may cancel your account at any time through account settings or by contacting support@reputoo.com. Cancellation takes effect at the end of the current billing period.

Termination by Us: We may suspend or terminate your account immediately if: - You violate these Terms or our policies - You violate WhatsApp's Business Policy or engage in prohibited messaging - We receive legitimate legal orders requiring termination - Your account is used fraudulently or poses a security risk

Effect of Termination: Upon termination, your right to use the Service ceases immediately. We will retain your data for 90 days after termination, after which it will be permanently deleted. You may request your data within this period.

These Terms are governed by the laws of India, without regard to conflict of law principles.

Dispute Resolution: In the event of a dispute, you agree to first contact us at legal@reputoo.com and attempt to resolve the matter informally for 30 days. If unresolved, disputes shall be submitted to binding arbitration administered by the Mumbai Centre for International Arbitration (MCIA) under its rules, with the seat of arbitration in Mumbai, India. The language of arbitration shall be English.

Exception: Either party may seek injunctive or other equitable relief from competent courts to prevent irreparable harm.

Class Action Waiver: To the extent permitted by law, you waive any right to participate in a class action lawsuit or class-wide arbitration.

Entire Agreement: These Terms, together with the Privacy Policy and any applicable Order Form or subscription agreement, constitute the entire agreement between you and Reputoo regarding the Service.

Severability: If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.

Assignment: You may not assign these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate or successor entity.

Contact: For any questions about these Terms, contact us at legal@reputoo.com or Reputoo Technologies Pvt. Ltd., India.