Sales teams
Enquiries from ads, your website and broadcasts land in one place. Assign by tag so hot leads reach your closers, and send the payment link from the same chat.
Multi-agent WhatsApp inbox
One WhatsApp number. Your whole team on it.
Every chat gets an owner, every teammate sees who is on what, and every customer gets one clear answer. Notes, labels, quick replies and response times, on the official WhatsApp Business API.
✓ Own login for every teammate✓ 2 to 15 seats by plan✓ Works in the browser
Team Inbox · +91 73036 08172NRA
AllMineUnassigned
PPriyaPrice for the group batch?→ Neha
AArjunDo you have weekend slots?→ Rahul
MMeeraCan I upgrade my plan today?→ Aisha
KKarthikThanks, got it 👍→ Rahul
PPriya✓ Resolved
R Rahul is viewingVIP
Yesterday
Do you run evening batches?
Yes, Mon–Fri at 6 PM and a weekend batch ✓✓
Today
Hi, what is the price for the group batch?
Assigned to Neha
🔒 Rahul: offer the weekend batch too
Group batch is ₹2,400 a month, Mon–Fri 6 PM. Weekend batch also open ✓✓
Type / for quick replies
Resolved
Why a shared phone fails
Every chat gets an owner. Every customer gets one answer. Nobody is left on read.
When five people share one phone, the same customer gets two different prices, or no reply at all because everyone assumed someone else had it. A team inbox fixes that with ownership, visibility and context, without changing the number your customers already message.
Is the 3-month plan still ₹11,400?10:02
Assigned to Neha · Rahul is viewing
🔒 Rahul (note): Old price ends Friday, honour ₹11,400
NehaYes, ₹11,400 until Friday. Shall I send the payment link?10:04
One owner, one answer, and the context the team needed.
The free WhatsApp Business app vs a team inbox
- Logins
Free app · One account shared by everyone on the phone and its linked devices
Team Inbox · Each teammate has their own login
- Who owns a chat
Free app · Nobody in particular
Team Inbox · Every chat is assigned to one person
- Double replies
Free app · Easy: nobody can see who is already answering
Team Inbox · You see who else is viewing the chat
- Team context
Free app · Nowhere to leave it but the chat itself
Team Inbox · Private notes the customer never sees
- Who replied, and how fast
Free app · Not tracked
Team Inbox · SLA targets and per-agent reports (Pro)
- AI
Free app · Greeting and away messages
Team Inbox · A Vajra AI agent that answers, then hands over when asked
Assignment
Chats land with the right person, on their own.
Pick a rule and watch the same six enquiries reach different teammates. Assign by hand on any plan, or let rules do it on Pro.
NNehaSales · Hindi
PriyaPrice for the group batch?
ArjunDo you have weekend slots?
RRahulSupport · Tamil
KarthikMy booking shows the wrong date
LakshmiPayment went through twice
AAishaVIP · English
MeeraCan I upgrade my plan today?
SanaIs there a trial class?
Example chats. Assignment rules are on the Pro plan; any plan can assign by hand.
Inside every chat
Everything your team needs, without leaving the conversation.
Ten tools, shown one at a time. Hover or tap any of them to see it again.
Owner on every chat1/10
Assign a conversation to one teammate. Filter to Mine or Unassigned so nothing waits without an owner.
Put your whole team on one WhatsApp number.
Plans from ₹999 a month · Cancel anytime · Official WhatsApp Business API
Response times
Know who answered, how fast, and what slipped.
Set a first-response target and a resolution target in hours. Each conversation is tracked against them, and you get an alert when one breaches. The performance dashboard shows every teammate’s handled and resolved chats, average first response and breach rate.
First response target1 hour
Resolution target24 hours
Targets are yours to set. SLA tracking and the performance dashboard are on the Pro plan.
Agent performance · this monthExample data
| Agent | Handled | Resolved | First reply | SLA missed |
|---|---|---|---|---|
| NNeha | 148 | 139 | 3 min | 2 |
| RRahul | 121 | 112 | 6 min | 5 |
| AAisha | 96 | 94 | 2 min | 0 |
Vajra AI and your team
The AI answers first. Your team takes over when the customer asks.
Add a Vajra AI agent and it replies in the same inbox, around the clock. It hands a chat to a person only when the customer asks for one, then stays quiet until your teammate hands it back.
- 01Vajra replies
Answers prices, timings and questions from your own website and Pricing tab.
- 02Customer asks for a person
“Can I talk to someone?” The chat moves to your team.
- 03Neha takes over
The AI pauses for this customer. A chat assigned to a person keeps it paused.
- 04Resume AI
When Neha is done, one click hands the chat back to the AI.
Who it is for
Any team that answers customers on WhatsApp.
Support desks
Order problems, refunds and booking changes each get an owner and a status. SLA targets show what is waiting too long before the customer has to chase.
Clinics and front desks
Receptionists share the clinic number across shifts. Notes carry the context from the morning shift to the evening one, so patients never repeat themselves.
Coaching and education
Parents ask about fees, timings and results. Route by language so a Tamil-speaking parent reaches the counsellor who speaks Tamil.
Online stores
Order status, returns and pre-sale questions on one number. Quick replies answer the common ones in a second; the tricky ones go to a senior teammate.
Agencies and multi-location businesses
Several people, one brand number. Everyone works from their own login, and the owner sees who handled what in the performance dashboard.
1,000+ businesses run on Reputoo.
- Official WhatsApp Business API
- Member of NVIDIA Inception
- Payments by Razorpay
Answer every customer, with the right person.
Plans from ₹999 a month · Cancel anytime · Official WhatsApp Business API
Seats and plans
Pick the team size. The inbox comes with it.
Every plan includes the team inbox. Higher plans add seats and the tools larger teams need.
Starter2seats
₹999 /month
- Shared inbox on one number
- Assign chats, notes and labels
- See who is viewing
- 24-hour window timer
Growth5seats
₹2,999 /month
- Everything in Starter
- Quick replies
- Payment links from the chat
- Notification rules
Pro15seats
₹6,999 /month
- Everything in Growth
- Automatic assignment rules
- SLA targets and breach alerts
- AI reply suggestions
- Agent performance dashboard
Need more seats? Talk to us · Compare all plans
How to set it up
Your team on one number, in four steps.
- 1Connect your number
Connect your WhatsApp Business number through the official API. Customers keep messaging the same number they already have.
- 2Invite your team
Add teammates by email. Each person gets their own login, so every reply is tied to a name.
- 3Set how chats are shared
Assign by hand, or on Pro let rules share chats by turn, by workload, by tag or by language.
- 4Reply, note, resolve
Work every chat from the browser with notes, labels and quick replies, and close it when it is done.
Questions about the WhatsApp team inbox
Running sales and support together?
How to set up a WhatsApp team inbox for sales and support →What is a multi-agent WhatsApp inbox?
It is one inbox where several people answer the customers who message a single WhatsApp Business number. Each teammate logs in with their own account, chats are assigned to an owner, and everyone sees the full history of each customer.
Can several people use one WhatsApp number at the same time?
Yes, on the WhatsApp Business Platform. The free WhatsApp Business app is built for one phone and a few linked devices. Reputoo connects your number through the official API, so your whole team can work the same number from their own logins.
How many team members can use the inbox?
Starter includes 2 seats, Growth 5 and Pro 15. If you need more, contact us about a larger plan.
How are chats assigned to agents?
You can assign any chat by hand on every plan. On Pro you can also set rules: round robin, load balanced (fewest open chats first), by tag or by language.
Will two agents ever reply to the same customer?
Every chat has one owner, and when two teammates open the same conversation each sees that the other is viewing it. That is usually enough to stop double replies before they happen.
Can agents leave notes the customer cannot see?
Yes. Private notes sit inside the conversation for the team only. They are never sent on WhatsApp.
What is the 24-hour window, and why does the inbox show a timer?
After a customer messages you, you can reply freely for 24 hours. After that, WhatsApp requires an approved template to restart the conversation. The inbox shows the time left on each chat, so your team knows when a template is needed.
Do you have quick replies or canned responses?
Yes, from the Growth plan. Save your common answers, then type / in the reply box to search and send one.
What does SLA tracking do?
On Pro you set a first-response target and a resolution target in hours. The inbox tracks each conversation against them and alerts you when a chat breaches the target.
Can I see how each agent is performing?
Yes, on Pro. The agent performance dashboard shows conversations handled and resolved, average first-response time and how often each person missed the SLA.
How does the inbox work with Vajra AI agents?
An AI agent can answer customers first. When a customer asks to speak to a person, the chat moves to your team and the AI pauses for that customer. A teammate can hand it back with Resume AI. A chat assigned to a person keeps the AI paused.
Can I collect payments from the inbox?
Yes, from the Growth plan. Send a UPI or Razorpay payment link inside the conversation, and the customer pays without leaving WhatsApp.
Is this the same as linked devices in the WhatsApp Business app?
No. The app lets one account link a few extra devices, but everyone shares a single identity: there is no assignment, no private notes and no way to see who replied. The team inbox gives each person their own login and ties every reply to a name.
Does my number change when I move to a team inbox?
No. You connect your existing business number through the official WhatsApp Business API, and customers keep messaging the number they already know.
Do I lose my chat history if a teammate leaves?
No. Conversations belong to the business, not to a person’s phone. Reassign their chats to someone else and the full history stays in place.
One number. Every teammate. No chat left behind.
See it from the customer’s side
Message Reputoo on WhatsApp. Our AI agent replies first, and the chat lands in our own team inbox.
Open WhatsApp · +91 73036 08172 →