How this works in Reputoo
One review link per outlet
The request must carry the Google Business Profile link for the branch the customer actually visited. Sending everyone to the brand's flagship listing concentrates reviews on one location and leaves the others invisible in local search.
Triggered by the visit, at the branch
The request fires after the appointment or order at that location, so the routing follows the booking rather than requiring staff to remember which link to send.
Per-branch reporting
Review volume and response are reported by location, which turns "the Andheri branch is doing better" into a number and makes it a conversation about what they are doing differently.
Staff-level attribution where it matters
For clinics and salons where the customer's relationship is with a specific practitioner or stylist, the request can follow the booking's staff assignment.
Recovery routing per outlet
A poor experience at one branch opens a recovery ticket for that branch's manager rather than a central queue nobody owns.
