A WhatsApp AI agent for your clothing store: what it does and where it stops

Start with what customers ask. Customers ask whether a piece is in their size, for more photos, about alterations, and whether a new collection has arrived. An agent answers all of that from your own information. Then give it the work clothing stores repeat every day:

1. New stock arrives → broadcast to loyal customers — Photos of new arrivals broadcast to your WhatsApp customer list with "First look — DM to reserve."
2. Reservation management via WhatsApp — Customer replies to reserve → bot holds item for 48 hours → payment link sent.
3. Custom order status updates automated — Order placed → stitching in progress → ready for pickup — each status update sent on WhatsApp.
4. Festival campaign broadcast 2 weeks before — Eid/Diwali/Navratri collection announcement broadcast with early-access offer for loyal customers.

The agent runs these on WhatsApp in the customer's language, day and night, and writes what it did back to the contact record so staff see the full history.

1. Products — photos, fabric, care, sizes, prices, stock.
2. Size chart and fit notes.
3. Services — stitching, alterations, lead times, charges.
4. Policies — exchange, delivery, custom-order advances.
5. Practical details — timings, location, parking, trial rooms.

An AI agent is only as accurate as what you give it. On Reputoo it answers from your knowledge base — pages crawled from your website, documents and price lists you upload, and policies you write down — rather than from general knowledge. Two rules keep it right:

• If it is not in the knowledge base, the agent says it will check and hands over, rather than guessing.
• Prices, timings and policies live in one place. Update the source and the agent's answers change with it.

It also needs to see the records your clothing store already keeps — what to connect: A retail POS or online store with inventory; size availability is what makes stock replies accurate.

"I'll take the green kurta in M" — the agent checks stock, reserves it, sends a payment link or holds it for a trial visit, and confirms. It never reserves something the stock data shows as sold.

These are the moments customers remember, and they are worth a human:

• New arrivals reach only a fraction of customers.
• Loyal customers shop elsewhere between visits. Your best customer hasn't visited in 60 days. Not because they don't love you — they just forgot you had new stock.
• Custom order status communicated by manual calls. Customers call to check if their altered kurta is ready. WhatsApp automated updates end these calls.

The agent can open each of these conversations and collect the details; a person should close anything involving a complaint, an exception to policy, or money that has not been agreed. Handover goes to the shared inbox with the full conversation attached.

The same agent that answers on WhatsApp can answer your clothing store's phone line as Vajra, Reputoo's voice agent, so a customer who calls gets the same answers as one who messages. It speaks 36 languages and switches to the caller's.

The agent answers where a custom order is — cutting, stitching, ready for trial — from the order record, and books trials and delivery. Delays are told honestly with a new date.

Styling advice for an occasion, custom design discussions and price negotiation go to the owner or stylist, with the customer's request attached.

The agent replies in the customer's language across 36 languages, warm and personal like a good boutique.

1. Load products with stock, size chart and services.
2. Start with stock and order-status questions.
3. Review daily and add missing details.
4. Add reservations once stock data is reliable.

The agent can offer returning stitching customers their saved measurements, book a re-measure if needed, and take the new order with fabric and design. Measurements are never shared with anyone else.

For customers in other cities, the agent sends photos and videos, books a video call, quotes shipping, sends payment links, and explains outstation exchange rules before payment.

The agent collects the wedding date, events, colours and inspiration, explains the consultation process, and books time with the designer, sending everything ahead.

The agent answers washing and care questions from each product's instructions, so garments last and customers stay happy.

Before festivals the agent tells customers the last order dates for stitching and delivery, and suggests ready-to-wear when stitching slots are full.

The agent sends advance and balance links, confirms payments and sends receipts. Refunds and exceptions go to the owner. It never asks for card numbers, PINs or OTPs.

A month of conversations shows which sizes run out first, which styles customers ask for that you do not stock, and what stops them buying. Those are buying decisions for next season.

Customers' measurements, photos and purchases are private. The agent shares them only with the customer on record and the staff who need them.

The agent uses the right size chart for each category — children's by age and height, men's kurtas by chest and length — and suggests the right size with fit notes.

For small-batch drops, the agent takes pre-orders with size and deposit, and tells customers when their piece arrives.

The agent quotes delivery charges and times, sends tracking after dispatch, and answers "where is my order?" from the shipment status.

"Something in cotton, pastel, under ₹2,000 for work" — the agent shows matching pieces from the catalogue with photos and prices. It recommends only what exists and is in stock.

Styling, custom design, bridal work, discounts and complaints go to the owner with the customer's words and photos. The agent tells the customer when to expect a reply.

A boutique's tone is personal. Tell the agent how the owner talks to customers — warm, familiar, never pushy — and read conversations weekly until it sounds right.

When a size is sold out, the agent offers an alert when it returns and suggests similar pieces in the customer's size meanwhile.

On busy days the agent books a trial slot and asks staff to set aside the pieces the customer shortlisted, so the visit is quick and focused.

After purchase the agent asks whether everything fits and books an alteration or starts an exchange if not.

The agent tells regulars their loyalty balance or next reward from their record, and applies rewards per the rules.

The agent explains upcoming events, takes RSVPs, and sends reminders to those attending.

The agent answers fabric quantity, design options from the catalogue and stitching charges, and books measurement appointments. Designs outside the catalogue go to the tailor or designer.

Festive extended hours and holiday closures live in one place; the agent answers from it and books only real trial and measurement slots.

The owner reads the agent's handovers weekly and adds missing product details, sizes and policies — each one a question the agent will answer itself next time.

The agent sells gift cards by amount, delivers them to forward, and recognises codes at redemption — useful when a customer wants to give clothes without knowing sizes.

When a customer sends a screenshot of an outfit, the agent looks for similar pieces in stock and, for stitching, passes the image to the tailor with the customer's measurements on file.

Before dispatch or stitching starts, the agent can change sizes, delivery address or pickup date, and confirms in writing. Changes after cutting go to the tailor.

A customer unhappy with fit, finish or delivery gets an apology and a handover to the owner with photos and the order. The agent never promises a remedy on its own.

The agent explains the exchange policy for the specific order — days allowed, tags attached, custom pieces excluded — collects a photo, and holds the replacement size if in stock. Exceptions go to the owner.

Most boutique enquiries arrive in the evening from Instagram. The agent answers stock, price and size questions straight away from live data, and holds pieces overnight so the customer can pay or visit next day.

When the agent holds a piece for a customer, it states the hold time clearly and reminds the customer before it lapses. Expired holds return the piece to stock automatically, so a popular item is never stuck waiting for someone who changed their mind.