Automation

The Messages That Repeat, Send Themselves.

Automated WhatsApp messaging built on the official Business Platform — replies to people who message first, sequences that fire from real business events, and AI agents that hold a conversation on chat and on calls.

Answers Without You
24/7
Triggers, Not Clock Times
Event-based
No Banned Numbers
Official API
Flow Builder
No-code

Illustrative outcomes based on common industry scenarios — not measured Reputoo customer results.

WhatsApp Automation: Auto-Replies & Away Messages, Keyword Flows, Event-Triggered Sequences, AI Agents, Voice as Well as Chat, On the Official Platform
What Reputoo WhatsApp Automation does.
The problem

Without WhatsApp Automation, businesses struggle with:

Common painThe same questions, every single dayHours, price, availability, where you are. Answering them by hand is the largest recurring cost of a WhatsApp channel.
Common painEnquiries arrive when nobody is thereEvenings and weekends produce real enquiries that go cold overnight because there was nobody to answer.
Common painAutomation tools that get the number bannedMost WhatsApp automation software drives WhatsApp Web through a browser. It works until Meta notices, and the ban lands on the number your customers saved.
Features

Everything you need

Auto-Replies & Away MessagesGreet first-time messages, cover the hours you are closed, and set expectations that hold.
Keyword FlowsA customer sends MENU, PRICE or BOOK and the right answer goes back instantly, with no agent involved.
Event-Triggered SequencesFire from order placed, booking made, cart abandoned, payment due, no-show and inactivity — not from a clock time you picked.
AI AgentsAnswer from your own knowledge base, qualify the enquiry, and tell your team when a customer asks for a person.
Voice as Well as ChatThe same agent answers the phone line, books appointments and qualifies callers, in 36 languages.
On the Official PlatformEverything runs on the WhatsApp Business API with approved templates — no browser automation, no risk to the number.
How it works

Up and running in minutes

Step 01Cover the inboundSet the greeting, the away message and keyword replies. This alone removes most of the repeat questions.
Step 02Trigger from real eventsConnect the events your business already produces — orders, bookings, payments — and let sequences fire from them.
Step 03Take over when you wantWhen a customer asks for a person, your team is told. Anyone can take a chat over from the inbox with the full conversation in front of them, and hand it back when they are done.
How WhatsApp Automation works: 1. Cover the inbound 2. Trigger from real events 3. Take over when you want
Setting up WhatsApp Automation, step by step.
FAQ

Frequently asked questions

What is WhatsApp automation?

Sending or replying to WhatsApp messages without a person doing it each time. In practice it covers four things: automatic replies to people who message you, keyword flows that answer a specific request, sequences that fire from a business event such as an order or a booking, and AI agents that hold a whole conversation. All of it runs on the official WhatsApp Business Platform.

Can I automate WhatsApp without getting banned?

Yes, on the official WhatsApp Business Platform, which is what Meta built for exactly this. What gets numbers banned is the other kind of tool — software that drives WhatsApp Web through a browser, usually identifiable because it asks you to scan a WhatsApp Web QR code. That is automating your account rather than using an API, and the ban applies to the phone number.

Can WhatsApp send messages automatically at a set time?

On the Business Platform, yes — campaigns and sequences send without a phone being involved. WhatsApp itself has no scheduling feature, which is why the phone-level tricks people use for personal messages stop at preparing the message. For a business, triggering off an event is usually more useful than a clock time anyway.

What is the difference between a chatbot and automation?

A chatbot is one kind of automation — the conversational kind, answering what someone asks. Automation also covers what happens with no message coming in: the reminder that goes out 24 hours before an appointment, the win-back after 90 days of silence, the cart nudge. Most businesses need both, and they run from the same place.

Do automated messages need Meta template approval?

It depends who starts the conversation. A reply sent inside the 24 hours after a customer messages you can be freely worded. Anything your business initiates — a reminder, a campaign, a follow-up on a cold lead — needs a template approved in advance, in the right category.

Will customers know they are talking to automation?

They should, when it matters. The useful pattern is automation that answers the routine question immediately, and a person who steps in when the customer asks for one — with the conversation already in front of them. What loses customers is not automation; it is automation with no exit, which is why a customer can always ask for a person and your team can take over any chat.

Put it to work

Start using WhatsApp Automation today.

1,000+ businesses onboarded · Member of NVIDIA Inception · Official WhatsApp Business API, no per-message markup.

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