An AI voice agent for clothing stores: answer every call

These problems usually start with a call nobody took:

• New arrivals reach only a fraction of customers.
• Loyal customers shop elsewhere between visits. Your best customer hasn't visited in 60 days. Not because they don't love you — they just forgot you had new stock.
• Custom order status communicated by manual calls. Customers call to check if their altered kurta is ready. WhatsApp automated updates end these calls.

Calls are mostly stock and size checks, which staff cannot answer while helping someone in the store.

Customers asking whether a piece is available, when their stitching will be ready, what the timings are, and brides booking consultations. The owner and staff are helping customers in store, and calls ring out.

Vajra, Reputoo's voice agent, runs the same workflows over the phone that the WhatsApp agent runs in chat:

1. New stock arrives → broadcast to loyal customers — Photos of new arrivals broadcast to your WhatsApp customer list with "First look — DM to reserve."
2. Reservation management via WhatsApp — Customer replies to reserve → bot holds item for 48 hours → payment link sent.
3. Custom order status updates automated — Order placed → stitching in progress → ready for pickup — each status update sent on WhatsApp.
4. Festival campaign broadcast 2 weeks before — Eid/Diwali/Navratri collection announcement broadcast with early-access offer for loyal customers.

After each call the caller can get a WhatsApp message with the details, and staff see the call in the call log.

• 36 languages, switching to the caller's — useful where customers mix languages in one sentence.
• After hours it takes the booking or the message instead of letting the call ring out.
• Live transfer to a staff member when the caller asks for one or the call needs a person.
• Outbound calls for reminders and follow-ups, within the calling hours you set. New-arrival messages when stock lands, and reminders before festive and wedding seasons when people shop ahead.

What stays with your staff: Custom orders, alteration disputes and exchanges need a person who can see the piece.

• Styling and custom design consultations.
• Price negotiation.
• Bridal orders — the agent books a consultation.

A monthly voice add-on of ₹1,999 (or $29) on top of your Reputoo plan, plus call minutes billed from a prepaid wallet at ₹4–12 a minute depending on the number and route.

Compare that with the cost of the calls going unanswered, or with the hours staff spend on routine calls, and decide from your own call volume.

"Is my blouse ready?" — the agent reads the order status and books the trial or pickup, confirming on WhatsApp.

A boutique taking 15 calls a day at about two minutes each uses around 30 minutes a day, roughly 900 a month. At ₹4–12 a minute from the prepaid wallet that is ₹3,600–₹10,800 a month in minutes, plus the ₹1,999 monthly add-on.

1. Load products with stock, services and timings.
2. Choose forwarding: unanswered or busy hours.
3. Test a stock call, an order-status call and a bridal enquiry.

Brides and their families call to ask about bridal wear. The agent takes the wedding date, events and budget, books a consultation with the designer, and sends a WhatsApp message asking for inspiration photos.

Callers from other cities ask whether the boutique ships. The agent explains shipping, costs and exchange rules, and sends photos, videos and a payment link to WhatsApp.

Before festivals, calls ask whether stitching can still be done in time. The agent gives the honest cut-off and suggests ready-to-wear if slots are full.

Many calls are "are you open?" and "where exactly are you?". The agent answers and sends a location pin to WhatsApp.

Callers buying gift cards give the amount and recipient's name; the agent sends a payment link and delivers the card to WhatsApp.

The agent follows the caller's language and switches when they do.

Answer with the boutique's name, warmly, and end by repeating what was held or booked and saying details are on WhatsApp.

Compare calls that rang out, holds and bookings made by phone, and walk-ins who called first, before and after. Review summaries weekly.

Customers call to book alterations or ask whether an alteration is done. The agent books the fitting, reads the status from the order, and confirms pickup times on WhatsApp.

Callers buying for husbands or children ask about sizes. The agent uses the right size chart — age and height for children — and holds or sends the piece.

For drops that sell out, callers can pre-order by phone: the agent takes size and a deposit via a WhatsApp payment link, and confirms the arrival date.

The agent shares listed prices and published offers. Requests for discounts go to the owner, who can call back.

Measurements and orders are shared only with the customer on record. Callers asking about someone else's order are offered a message to that customer.

Choose a warm, friendly voice that matches the boutique. Review call summaries in the first weeks and adjust the greeting until it feels like the shop.

Customers call after work to check stock or book a trial for the weekend. The agent answers every call so weekends start with reservations, not missed calls.

Before busy weekends, callers can book a trial slot and name the pieces they want set aside. The agent confirms on WhatsApp so staff can prepare the room.

Callers asking for a sold-out size get a WhatsApp alert offer and suggestions for similar pieces in their size.

For trunk shows and previews, callers RSVP by phone; the agent confirms and sends a reminder the day before.

Customers call to ask when their order will arrive. The agent reads the dispatch and tracking status and sends the tracking link to WhatsApp.

Callers wanting to exchange are told the policy, asked for the order and reason, and sent a WhatsApp link for a photo; a replacement size is held if in stock.

Regulars often ask for the owner by name. The agent transfers when she is free or books a callback, noting what the caller wants.

Callers ask how much fabric to bring, what stitching costs and how long it takes. The agent answers from your guides and price list, gives the current lead time honestly, and books a measurement appointment.

Callers use many names for the same thing — kurti, suit, salwar, co-ord — in many languages. The agent follows the caller and maps the words to your categories.

Read call summaries weekly: pieces callers asked for that you did not have, sizes that ran out, and questions the agent could not answer. They guide both the knowledge base and next season's buying.

For holds, advances and outstation orders, the agent sends a payment link to WhatsApp during the call and confirms when it is paid. It never takes card details over the phone.

Before dispatch or stitching, callers can change a size, address or pickup date. The agent makes the change and confirms on WhatsApp; changes after cutting go to the tailor.

A caller unhappy with fit or finish gets an apology, a WhatsApp link to send photos, and a callback from the owner. The agent never promises remedies on its own.

First-time visitors call for directions and parking. The agent sends a location pin and parking notes to WhatsApp.

Weekends are when boutiques are busiest in store and on the phone. The agent takes every call — stock checks, holds, trial bookings — so staff can stay with the customers in front of them.

Callers ask how to wash silk or whether a fabric is breathable. The agent answers from each product's care and fabric details, and sends them to WhatsApp for reference.

When a caller asks to hold a piece, the agent states how long it will be held, confirms on WhatsApp, and reminds the caller before the hold ends. Unclaimed holds return to stock so other customers can buy.