How this works in Reputoo
Know your messaging limit before the spike
Meta assigns every number a messaging limit tier that caps business-initiated conversations in a rolling 24 hours. Reputoo reads the live tier and quality rating from Meta, so you can see the ceiling weeks before the festival rather than discovering it at 10am on the day.
Deflect the repetitive 80%
Seasonal spikes are dominated by a handful of questions — hours, availability, price, location, delivery timing. An AI agent answering from your knowledge base absorbs those, leaving humans the threads that actually need judgement.
Keyword flows for the predictable asks
Where a question is exactly predictable, a keyword flow answers instantly without invoking the AI at all.
Voice takes the overflow
When chat volume spikes, the phone usually spikes with it. The same AI agent answers inbound calls, which is where most local businesses actually drop customers during a rush.
Watch quality rating during the surge
High volume plus impatient customers means more blocks and reports, which drags quality rating down and can cut your tier mid-season. Monitoring it during the spike matters more than any other week of the year.
