How this works in Reputoo
The AI answers from your own knowledge base
Rather than a generic bot, the agent responds using your business's own material — services, hours, pricing, policies, location. Questions that make up most of after-hours volume get a real answer at 11pm.
It books, not just replies
The booking agent checks live availability, holds the slot, confirms it and sends the details. An enquiry at midnight becomes a confirmed appointment before your team opens.
Phone calls too, not only chat
The same agent answers real inbound calls. Most WhatsApp platforms stop at chat, which leaves the after-hours phone ringing out — usually the more expensive leak for a clinic or salon.
Clean handover in the morning
Anything the agent cannot resolve escalates into the human queue with the full conversation attached, so the first thing your team sees is context rather than a backlog of "hi".
Reminders keep running overnight
Appointment reminders, order updates and follow-ups are scheduled, not manually sent, so the overnight window stays productive without anyone on shift.
