How this works in Reputoo
Ads that open a chat
Click-to-WhatsApp ads on Facebook and Instagram open a conversation instead of a landing page. For a chat-first audience this converts far better than a form, because the friction they are avoiding is the form.
Finish the job in the thread
Booking, rescheduling and payment complete inside the conversation. Every hop out to a website or a phone call is where a chat-first customer drops.
Instant answers make chat the faster option
The AI agent replies immediately from your knowledge base. Chat only beats calling if it is actually quicker — a message answered in four hours teaches people to call.
Keyword flows for the predictable
Common asks — hours, price list, location, catalogue — answer from keyword flows with no wait at all.
Keep the phone as fallback, not front door
Some customers still call, and the AI voice agent covers them. The point is that the phone stops being the only path.
