How this works in Reputoo
Bookings against bay and staff availability
Service slots are booked against real availability rather than a callback promise, on WhatsApp or by phone through the AI agent.
Status updates while the vehicle is in
Job received, diagnosis done, estimate approved, work complete, ready for pickup. Proactive updates remove the "any update?" calls that consume the service advisor's day.
Feedback and review at handover
The request fires when the job closes, while the customer is still thinking about the experience. Positive responses become a remarketing segment; problems open a recovery ticket for the service manager.
Periodic service recalls
The next service is scheduled as a recurring appointment, so the customer is reminded on your cadence rather than remembering on their own — or going to the workshop that reminded them.
Estimate approval in the thread
Approvals happen in the same WhatsApp conversation as the rest of the job, so there is a record of what was authorised.
