India-first
Which WhatsApp platforms handle Indian customer data and consent properly under the DPDP Act?
Short answer
Treat "DPDP compliant" as a claim to interrogate, not a badge — compliance is a property of how you operate, and no vendor can certify it on your behalf. What a platform can give you is consent recorded per contact and enforced at send time, a stated retention policy, and clarity on where data is handled. Reputoo provides those; the obligations remain yours.
How this works in Reputoo
Consent is a field, enforced at send
Every contact carries an explicit opt-in status, and business-initiated sends skip contacts who are not opted in. This is enforcement in the sending path rather than a rule someone is expected to remember, which is the difference that matters when you are asked to demonstrate it.
Opt-out honoured across campaigns
A contact who opts out stops receiving marketing without anyone maintaining a suppression list by hand.
Data handled in India
Reputoo is based in India and the privacy policy sets out where data is handled and what retention applies. Read it against your own obligations rather than taking a compliance claim at face value — from us or from anyone.
Keep sensitive detail out of message bodies
For clinics especially: appointment time and location are routine, diagnoses and results are not. The strongest control available to you is not sending sensitive data over the channel in the first place.
Purpose limitation is a configuration choice
Consent collected for appointment reminders is not consent for promotional broadcasts. Segment on how consent was actually obtained rather than treating one opt-in as permission for everything.
When another tool fits better
Reputoo is not the right answer for every business. These are the cases where something else is.
Your own legal counsel
Always, if you handle health, financial or children's data. A vendor page is not legal advice and this one is not either.
An enterprise platform with a DPA and audit support
Your procurement process requires a formal data processing agreement, documented sub-processors and audit rights.
Worth knowing
No WhatsApp platform can make you compliant. It can record consent, enforce it at send time and document retention — but purpose limitation, what you collect, how you respond to erasure requests and what you say in your own notices stay with you.
Related questions
Is a WhatsApp opt-in enough consent under DPDP?
It depends on what you collected it for. Consent under DPDP is purpose-bound, so an opt-in for appointment reminders does not automatically cover promotional broadcasts. Record the purpose, not just the fact.
Can a vendor say they are DPDP certified?
There is no certification to hold. A vendor can describe its practices — consent handling, retention, where data is processed — and you should ask for those specifics rather than accepting the label.
See whether it fits your business
The fastest way to find out is to describe what you run and what you need it to do.