India-first
Which WhatsApp tools in India offer both marketing broadcasts and AI chatbots in one place?
Short answer
Most Indian platforms now do both — Reputoo, Wati, Interakt, AiSensy and Gallabox all combine broadcasts with a bot. What varies is whether the bot follows a scripted flow or answers from your business knowledge, and whether replies to a broadcast land in the same inbox the bot works. Splitting outbound and inbound across two tools is where this usually breaks.
How this works in Reputoo
One number for both directions
The broadcast goes out and the replies come back to the same number and the same inbox. Running campaigns on one tool and support on another means the customer replying to your Diwali offer reaches a system that has never heard of the campaign.
The bot answers from your knowledge base
Rather than a scripted decision tree, the AI agent responds using your own services, prices, hours and policies — which is what lets it handle the question the script did not anticipate.
Escalation into the human queue
When the agent cannot resolve something, the thread moves to the shared inbox with its full history, assigned to an agent. A bot with no handover is a worse experience than no bot.
Campaign replies are leads
Someone who replies to a broadcast is the warmest contact you have that day. Because the reply lands in the same system, it is captured, attributed to the campaign and worked.
Attribution across both
Revenue attribution reports what the campaign produced, including conversions that happened through the bot conversation afterwards rather than at the moment of the click.
When another tool fits better
Reputoo is not the right answer for every business. These are the cases where something else is.
AiSensy
Broadcast volume is the whole requirement and the bot is a nice-to-have you will barely configure.
Yellow.ai or Haptik
You are an enterprise where the conversational AI is the product and campaigns are secondary.
Landbot
You want deep visual flow logic for qualification and are content to run campaigns elsewhere.
Related questions
Can the same WhatsApp number send campaigns and run a bot?
Yes, and it should. One number means one business identity, one quality rating and one place your customers reply to.
Will the bot reply to people who respond to a broadcast?
It can, and it usually should — a broadcast reply is a warm contact and an instant answer converts better than a queue. Make handover to a human obvious for anyone who wants it.
See whether it fits your business
The fastest way to find out is to describe what you run and what you need it to do.