How this works in Reputoo
One number for both directions
The broadcast goes out and the replies come back to the same number and the same inbox. Running campaigns on one tool and support on another means the customer replying to your Diwali offer reaches a system that has never heard of the campaign.
The bot answers from your knowledge base
Rather than a scripted decision tree, the AI agent responds using your own services, prices, hours and policies — which is what lets it handle the question the script did not anticipate.
Escalation into the human queue
When the agent cannot resolve something, the thread moves to the shared inbox with its full history, assigned to an agent. A bot with no handover is a worse experience than no bot.
Campaign replies are leads
Someone who replies to a broadcast is the warmest contact you have that day. Because the reply lands in the same system, it is captured, attributed to the campaign and worked.
Attribution across both
Revenue attribution reports what the campaign produced, including conversions that happened through the bot conversation afterwards rather than at the moment of the click.
