How this works in Reputoo
Hinglish is the real requirement
Indian customers rarely write formal Hindi or formal English — they write a mix, in Roman script, with abbreviations. Agents that handle only clean Hindi or clean English fail on the majority of actual messages, and this is where most demos quietly break.
The same agent on chat and on calls
Language handling applies to WhatsApp threads and to real inbound phone calls. A caller who speaks Hindi to your reception line gets a Hindi conversation, not an English IVR menu.
Answers from your own material
The agent responds from your services, prices and policies, so it is answering in Hindi about your business rather than translating a generic script.
Templates and campaigns in-language
Broadcast templates carry the language you send in, and contacts can be segmented by language so a Tier-2 list receives Hindi while a metro list receives English.
Escalation when it is not understood
Rather than guessing at a phrase it cannot parse, the agent hands over to a human with the conversation attached.
