A WhatsApp AI agent for your home services business: what it does and where it stops

Start with what customers ask. Customers ask whether a technician can come today, what a visit costs, when the technician will arrive, and whether the work has a warranty. An agent answers all of that from your own information. Then give it the work home services businesses repeat every day:

1. Service booking via WhatsApp in 60 seconds — Bot collects service type, address, and slot preference. Booking confirmed with technician name.
2. Technician dispatch notification with ETA — When technician dispatched, WhatsApp sent to customer with name, photo, and ETA.
3. Job completion + next service reminder — After the job is marked complete, the customer gets a completion summary and their next service date.
4. Annual maintenance reminder sent automatically — 12 months after last AC/AMC service, automated reminder: "Time for your annual maintenance!"

The agent runs these on WhatsApp in the customer's language, day and night, and writes what it did back to the contact record so staff see the full history.

1. Services and prices — visit charges, standard jobs, what changes the bill.
2. Service areas — pin codes or localities.
3. Slots — from the scheduling tool.
4. Policies — cancellation, warranty, emergency charges.
5. Service intervals — AC, purifiers, pest control, AMC visits.

An AI agent is only as accurate as what you give it. On Reputoo it answers from your knowledge base — pages crawled from your website, documents and price lists you upload, and policies you write down — rather than from general knowledge. Two rules keep it right:

• If it is not in the knowledge base, the agent says it will check and hands over, rather than guessing.
• Prices, timings and policies live in one place. Update the source and the agent's answers change with it.

It also needs to see the records your home services business already keeps — what to connect: A job-scheduling tool or dispatcher sheet with technicians and slots.

"The AC in the bedroom is dripping water and making noise, it's a split AC, about five years old" — the agent turns that into a job with the service, the problem, the unit, the address and a photo if the customer sends one, and books a slot. The dispatcher assigns the right technician without calling the customer back.

These are the moments customers remember, and they are worth a human:

• Booking by phone is slow and often missed. Customer calls for AC service at 1 PM. You're on another job. Missed call. They call a competitor. WhatsApp bookings never miss.
• Customer doesn't know when technician arrives. "I waited 3 hours and nobody came" — because you didn't send an ETA. A simple WhatsApp saves the job and the customer.
• Calls go unanswered while technicians are on site. Your team is under a sink or on a ladder. The phone rings, nobody picks up, and that job goes to whoever answers first.

The agent can open each of these conversations and collect the details; a person should close anything involving a complaint, an exception to policy, or money that has not been agreed. Handover goes to the shared inbox with the full conversation attached.

The same agent that answers on WhatsApp can answer your home services business's phone line as Vajra, Reputoo's voice agent, so a customer who calls gets the same answers as one who messages. It speaks 36 languages and switches to the caller's.

The agent answers arrival questions from the job status, shares the technician's name and photo, and tells the customer about a delay as soon as the dispatcher updates it.

When a customer says a problem has returned, the agent checks the service report and warranty terms, explains whether the re-visit is covered, and books it — passing disputed cases to the manager.

If a customer mentions a gas smell, sparking, smoke or water near electrics, the agent gives basic safety steps and passes the conversation to a person immediately. It never guides a repair, even a simple one.

The agent sends payment links with the invoice and confirms receipts. It never asks for card numbers, PINs or OTPs.

The agent replies in the customer's language — useful when the person at home is not the one who booked.

For customers on a maintenance plan, the agent knows the visits remaining, books the next one within the plan and reminds them before renewal. Questions about changing the plan go to a person.

Large quotes, complaints, damage claims and anything unsafe go to the manager with the job history attached. The agent tells the customer when to expect a reply.

A month of conversations shows which services are in demand in which areas, what customers ask before booking, and where they hesitate — useful for pricing and staffing.

Many bookings are made at night when households notice the problem. The agent books the next free slot and, if you offer emergency visits, explains the charge and alerts the on-call technician.

For cleaning, the agent asks home size, rooms, bathrooms, furnished or empty, and add-ons, calculates the price from your list, and tells the customer how long the team will take and how many cleaners will come. Special requests — a post-renovation clean, an office after hours — are passed to the manager for a quote.

The agent sends preparation guides for services that need them — clearing kitchen shelves before pest control, making space around an AC unit, arranging parking for a large team — and a reminder the evening before.

Societies and offices ask for bulk visits across many flats or floors. The agent collects the number of units, the services needed, preferred dates and a site contact, and passes it to the manager to quote. It does not price bulk jobs itself.

After a job, the agent asks for a rating. A low rating leads to an apology and an immediate handover to the manager with the job and technician attached. The agent never offers refunds or free visits on its own.

Load your services and price list, service areas, slots, warranty and cancellation policies, preparation guides and the emergency script. Read conversations daily for the first week and add answers where the agent handed over something it could have handled.

The agent asks about visitor passes, parking, floor and pets, and adds the answers to the job, so technicians do not lose time at the gate or arrive unprepared.

When a job waits for a part, the agent answers "when will it be fixed?" from the job record, tells the customer when the part is expected, and offers follow-up slots once it arrives.

The agent does not invent prices, promise slots it cannot see, guide repairs, offer refunds or free visits, or share one customer's details with another. When something falls outside what you gave it, it says so and hands over with the job attached.

Compare bookings made without a call, arrival questions answered without a dispatcher, and service-due reminders that became bookings, before and after launch.

The agent shares a customer's address and details only with the assigned technician, never with other customers, and treats photos from inside homes as private — used only for the job, and kept according to your retention policy.

In peak season the agent keeps every booking, arrival question and reminder moving, offers the next genuinely available date when the schedule is full, and batches handovers into a clear list for the manager instead of a stream of interruptions.

Customers calling about a broken AC in the heat or a leak on the floor are stressed. Tell the agent to acknowledge the problem first, keep replies short and practical, and give a clear next step every time.

Customers who need to move a visit get the free slots within your cancellation policy, and the agent releases the old slot straight away. Late cancellations under your policy are explained clearly, and disputes go to the manager.

If you run an on-call service, the agent explains the emergency charge before anything is dispatched, collects the address and problem, and alerts the on-call technician — after the safety steps for anything dangerous. If you do not, it books the earliest morning slot and says so plainly.

Customers ask what was done on a past visit. The agent shares the service report from the job record — work done, parts replaced, warranty — so the answer is the same whoever asks.

A few days after a repair, the agent can check in to ask whether everything is still working. A customer who reports a problem gets a re-visit booked under warranty straight away, before a small issue turns into a complaint or a bad review.