An AI voice agent for home services businesses: answer every call

These problems usually start with a call nobody took:

• Booking by phone is slow and often missed. Customer calls for AC service at 1 PM. You're on another job. Missed call. They call a competitor. WhatsApp bookings never miss.
• Customer doesn't know when technician arrives. "I waited 3 hours and nobody came" — because you didn't send an ETA. A simple WhatsApp saves the job and the customer.
• Calls go unanswered while technicians are on site. Your team is under a sink or on a ladder. The phone rings, nobody picks up, and that job goes to whoever answers first.

Many customers call for urgent jobs — a leak, a failed AC — and choose whoever answers first.

Households with a leak, a dead AC or a power fault; customers asking when the technician will arrive; elderly customers who prefer to call rather than type; and societies and offices wanting quotes. The dispatcher is juggling technicians and the phone rings over and over.

Vajra, Reputoo's voice agent, runs the same workflows over the phone that the WhatsApp agent runs in chat:

1. Service booking via WhatsApp in 60 seconds — Bot collects service type, address, and slot preference. Booking confirmed with technician name.
2. Technician dispatch notification with ETA — When technician dispatched, WhatsApp sent to customer with name, photo, and ETA.
3. Job completion + next service reminder — After the job is marked complete, the customer gets a completion summary and their next service date.
4. Annual maintenance reminder sent automatically — 12 months after last AC/AMC service, automated reminder: "Time for your annual maintenance!"

After each call the caller can get a WhatsApp message with the details, and staff see the call in the call log.

• 36 languages, switching to the caller's — useful where customers mix languages in one sentence.
• After hours it takes the booking or the message instead of letting the call ring out.
• Live transfer to a staff member when the caller asks for one or the call needs a person.
• Outbound calls for reminders and follow-ups, within the calling hours you set. Booking confirmation straight away, technician details and arrival updates on the day, and service-due reminders for periodic work.

What stays with your staff: Quotes for larger jobs, complaints about work and damage claims need a person.

Customers call to ask when the technician will arrive. The agent reads the job status, gives the arrival window or the delay, and sends the technician's name and photo to WhatsApp.

A monthly voice add-on of ₹1,999 (or $29) on top of your Reputoo plan, plus call minutes billed from a prepaid wallet at ₹4–12 a minute depending on the number and route.

Compare that with the cost of the calls going unanswered, or with the hours staff spend on routine calls, and decide from your own call volume.

A caller reporting a gas smell, sparks, smoke or flooding near electrics hears basic safety steps first — switch off the mains if safe, leave the area, call emergency services where needed — and is transferred to a person or the on-call technician immediately. The agent never tries to talk anyone through a repair.

Many older customers prefer the phone. The agent speaks clearly and patiently, repeats details when asked, confirms the address carefully, and sends the booking and technician details to WhatsApp for family members to see.

• Quotes for large jobs and societies.
• Complaints and damage claims.
• Emergencies, after the safety script.

A business taking 30 calls a day at about two minutes each uses around 60 minutes a day, roughly 1,800 a month. At ₹4–12 a minute from the prepaid wallet that is ₹7,200–₹21,600 a month in minutes, plus the ₹1,999 monthly add-on. A few urgent jobs a month that would have gone to the next number cover it.

1. Load services, prices, service areas, slots and job statuses.
2. Set the emergency script and the on-call number.
3. Choose forwarding: peak hours, after hours, or all calls.
4. Test a booking, an arrival call and an emergency.

Customers call to move a visit. The agent offers free slots, applies your cancellation policy and confirms on WhatsApp.

Within the hours you set, the agent can call customers whose AC service, purifier filter or pest-control treatment is due and book a slot, sending the confirmation to WhatsApp.

Answer with the business name, say the caller is speaking to the booking assistant, and end by confirming the slot, the price basis and that details are on WhatsApp.

Compare missed calls, bookings made by phone, and emergency calls handled, before and after the agent answers.

A household with a leaking pipe or a dead AC in summer calls several numbers until someone answers. The business that picks up and offers a slot gets the job, and often the customer for years. During peak season, dispatchers cannot answer every call while also managing technicians; the agent answers all of them, books what it can, and sends the rest to a person with a summary.

Callers booking a cleaning job are asked the home size, rooms, bathrooms and add-ons. The agent gives the price from your list, books the slot and sends the details to WhatsApp, including how many cleaners will come and how long they will take.

Facility managers and society secretaries call about bulk work. The agent takes the number of units, services and preferred dates, and books a call or site visit with the manager to quote.

A caller whose problem has returned is checked against the service report. The agent explains whether a re-visit is covered and books it; disputes and damage claims go to the manager with an urgent callback.

The agent follows the caller's language and switches when they do — important when the person at home is a family member or house help rather than the person who booked.

Every call ends with a WhatsApp message confirming the service, the slot, the price basis and, on the day, the technician's details — so the customer has everything in writing.

In the first hot weeks, AC calls arrive faster than any dispatcher can answer. The agent takes every call, offers the earliest free slot, and — when the schedule is full — offers the next available date honestly rather than a promise the team cannot keep.

The agent asks callers about visitor passes, parking and the floor, and adds the answers to the job so the technician is not stuck at the gate.

Customers call to pay after a visit. The agent sends the payment link to WhatsApp during the call and confirms when it is paid. It never takes card details or OTPs on the phone.

Some callers want to speak to the owner or a senior technician. The agent books a callback at a time someone is free, or transfers immediately if you allow it, and tells the caller exactly when to expect the call.

Leaks and power faults do not keep office hours. After hours, the agent books the next morning's first slot for ordinary problems and, if you run an on-call service, explains the emergency charge and connects the caller to the on-call technician — with the safety script first for anything dangerous.

The agent never shares a customer's address, phone number or job details with another caller, and confirms identity from the booking number before discussing an existing job.

Choose a calm, clear voice — callers are often stressed or elderly. Read call summaries in the first weeks and adjust the greeting and the order of questions.

Callers want to know the cost before booking. The agent explains the visit charge and standard service prices from your list, says clearly what can change the bill — parts, extra units, additional work — and that any such work is quoted in writing before it starts.

The person who calls is often not the person who booked. The agent confirms the booking from the number or booking reference and shares only arrival information unless the booking holder has agreed to more.

Callers ask what was done on a past visit or whether a part is under warranty. The agent reads the service report, explains it, and sends a copy to WhatsApp.

Within the hours you set, the agent can call customers a few days after a repair to check that everything is working, and book a warranty re-visit if it is not — catching problems before they become complaints.