How this works in Reputoo
One contact record
Marketing, bookings and reviews attach to the same contact. That is what makes "customers who left a five-star review and have not returned in ninety days" a segment rather than a spreadsheet exercise across three exports.
Triggers that cross the boundaries
The appointment completing triggers the review request. The review response tags the contact. Lapsing triggers win-back. Each of those is a handoff that simply does not happen when the tools are separate.
One WhatsApp number
Three tools means three numbers or a queue of integrations. One number means the customer sees one business and your quality rating builds on a single identity.
Attribution that survives the journey
Because the lead source, the booking and the revenue are in one system, revenue attribution reports what a campaign actually produced instead of stopping at click-through.
AI on chat and on the phone
The same agent answers WhatsApp and real inbound calls, books appointments and escalates to your team. This is the part that is hard to assemble from separate vendors at all.
