🏡Hospitality

WhatsApp for Homestays5 Stars on Every Platform. Guests Who Return Directly.

Delight guests with personalised pre-arrival messages, answer booking questions around the clock with an AI agent, and build a direct booking base that bypasses OTA commissions.

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4.9

Avg Guest Rating

9:41

Business

Online

Pre-arrival message + post-checkout rebooking offer

🏡 Hi Rahul & family! We're excited to host you at Hillside Cottage! Your check-in is tomorrow, Saturday at 2 PM. A few things: 🔑 Code for the key box: 4829 🛁 Hot water: 6-9 AM and 6-9 PM 📶 WiFi: HillsideCottage / welcome2023 Weather is lovely this weekend — don't miss the sunset from the deck! 🌅

12:10

Thank you so much! Can't wait!

12:13

🌟 We hope you had a wonderful stay at Hillside Cottage! Book directly next time and skip the platform fee: 👉 book.link/hillsidecottage 💡 P.S. Returning guests get 10% off for a 10% discount! WhatsApp us for availability: wa.me/919876543210 🏡

12:16

Type a message

4.9

Avg Guest Rating

65%

Direct Repeat Booking

Direct Repeat Bookings

20%

OTA Commission Saved

Illustrative outcomes based on common industry scenarios — not measured Reputoo customer results.

The Exact Problems Homestays Face

And how WhatsApp automation fixes each one

📱

Guest communication only on Airbnb platform

No direct contact

You can't message guests outside the Airbnb platform. If they return, they book through Airbnb again — paying you after commission.

💬

Enquiries arrive when you are not free to answer

4hr avg reply

Most booking questions come in the evening. A slow reply loses the booking to a host who replied in five minutes.

🔄

Repeat guests return through OTA instead of direct

85% repeat via OTA

Guest loved your place. Books again through Airbnb — you lose 15-20% commission on a customer you already had.

Where homestays lose customers today: Guest communication only on Airbnb platform; Enquiries arrive when you are not free to answer; Repeat guests return through OTA instead of direct — The problems this page is about, for homestays.

How Homestays Automate with Reputoo

A step-by-step WhatsApp journey built for your business

🔑

Pre-arrival message with check-in details

Night before check-in, WhatsApp with key code, WiFi, house rules, and local tips.

→ Zero check-in confusion, 5-star first impression

☀️

Mid-stay check-in on Day 2

"Is everything comfortable? Need anything?" message — shows care, catches issues early.

→ Problems solved before the guest leaves

⭐

Rebooking offer 2 hours after checkout

Personalised thank-you and a direct-booking link at the peak sentiment moment.

→ 5x direct repeat bookings

🔄

Direct booking offer sent 6 months later

"Planning another trip? Book directly with us for 10% off." With your personal WhatsApp link.

→ 65% direct repeat bookings

WhatsApp automation journey for homestays: 1. Pre-arrival message with check-in details 2. Mid-stay check-in on Day 2 3. Rebooking offer 2 hours after checkout 4. Direct booking offer sent 6 months later — Each step runs automatically once it is set up.

Tools Built for Homestays

Every feature you need — nothing you don't

⚙️

Automation Sequences

Multi-step automated follow-ups

Learn more →

📅

Booking Automation

Appointments, reminders, cancellations

Learn more →

🏆

Loyalty Program

Points, tiers and WhatsApp rewards

Learn more →

Questions from Homestays

Everything you need to know before starting

How do I get homestay guests to book directly next time instead of Airbnb?+

At checkout, Reputoo sends a WhatsApp: "Next time, book directly with us for 10% off." Include your direct WhatsApp booking link. 55-65% of guests who receive this book directly on their next trip.

How do I handle booking enquiries when I am not free to reply?+

An AI agent answers enquiries on WhatsApp and on the phone around the clock — availability, rates, directions, house rules — and books the stay. You only step in when it escalates.

Can I send pre-arrival instructions via WhatsApp?+

Yes. Night before check-in, automated WhatsApp with key code, WiFi details, house rules, emergency contacts, and local recommendations. Guests feel welcomed before they arrive.

How do I handle mid-stay issues before they become bad reviews?+

A Day 2 check-in message — "Is everything comfortable?" — catches issues while guests are still there and you can fix them. Issues resolved proactively rarely become negative reviews.

Can I share local attraction recommendations via WhatsApp?+

Yes. Send personalised local guide based on the guest's stay duration and interests. "Best waterfall nearby (30 min drive)", "Best breakfast spot" — these extras are what make guests book direct next time.