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🏩Hospitality

WhatsApp for HotelsFully Booked. 5-Star Rated. Guests Keep Coming Back.

Drive direct bookings on WhatsApp to cut OTA commissions, delight guests with pre-arrival personalisation, and take deposits before arrival to cut no-shows.

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75%

Direct Booking Rate

9:41

B

Business

Online

Direct booking + pre-arrival personalisation

Hi, do you have a deluxe room for 3 nights from July 5-8? What's your best rate?

12:10

🏩 Hello! Yes, we have Deluxe Rooms available for Jul 5-8! 🛏️ Deluxe Room: ₹4,200/night (Direct Price) (vs ₹4,950 on Booking.com — you save ₹2,250!) Includes: Breakfast + Free Airport Transfer Book directly and we'll hold the room for 24 hours. Payment on arrival. Shall I confirm the booking?

12:13

Yes, book it for us please!

12:16

✅ Booking confirmed — Jul 5-8, Deluxe Room! 📋 We'll send a pre-arrival form tomorrow for any special requirements (dietary preferences, floor preference, occasion?). Looking forward to hosting you! 🌟

12:19

🌺 Welcome to Grand Palace Hotel! Your check-in is tomorrow at 2 PM. A few things ready for you: • Pool hours: 6 AM - 9 PM • Today's special: Rajasthani Thali dinner at 7 PM • Your room: 304 (Garden View) Need anything? Just WhatsApp us anytime! 🏩

12:22

Type a message

75%

Direct Booking Rate

25%

OTA Commission Saved

4.8

Avg Guest Rating

3x

Return Guest Rate

Illustrative outcomes based on common industry scenarios — not measured Reputoo customer results.

The Exact Problems Hotels Face

And how WhatsApp automation fixes each one

💸

OTA commissions eat 15-25% of every booking

₹3.5L+ monthly

Every Booking.com or MakeMyTrip booking costs you 18-22% in commission. Direct WhatsApp bookings cost nothing.

🏨

Guests rebook through an OTA, not with you

25% commission

The guest loved the stay. Next trip they book the same room through an OTA because you never gave them a direct way back.

🔄

Return guests book via OTA again

80% return via OTA

Your repeat guest books through Booking.com again. You pay ₹2,000 commission for a guest you already have in your contacts.

Where hotels lose customers today: OTA commissions eat 15-25% of every booking; Guests rebook through an OTA, not with you; Return guests book via OTA again — The problems this page is about, for hotels.

How Hotels Automate with Reputoo

A step-by-step WhatsApp journey built for your business

1

💬

Inquiry → direct booking offer (saves guest money)

Bot shows direct rate (lower than OTA) and books with payment on arrival option.

→ 75% direct booking rate

2

🌺

Pre-arrival personalisation on WhatsApp

Day before arrival: special requests, room preference, local tips, and check-in time confirmation.

→ Guests arrive feeling valued

3

⭐

Post-checkout rebooking offer

Two hours after checkout, a personalised thank-you with a direct-booking offer for the next stay.

→ 3x return guest rate

4

🔄

6-month return offer for past guests

6 months after stay, personalised WhatsApp with "We miss you" direct booking offer.

→ 3x return guest rate

WhatsApp automation journey for hotels: 1. Inquiry → direct booking offer (saves guest money) 2. Pre-arrival personalisation on WhatsApp 3. Post-checkout rebooking offer 4. 6-month return offer for past guests — Each step runs automatically once it is set up.

Tools Built for Hotels

Every feature you need — nothing you don't

Booking Automation

Appointments, reminders, cancellations

Automation Sequences

Multi-step automated follow-ups

Recover abandoned carts automatically

Questions from Hotels

Everything you need to know before starting

How do I get hotel guests to book directly on WhatsApp instead of OTA?+

Offer a small discount vs OTA price (you're still saving 15-20% vs full OTA commission). Guests see "Direct rate: ₹4,200 vs ₹4,950 on Booking.com" and choose direct. Reputoo handles the booking automatically.

How do I cut OTA commission with direct bookings?+

Guests book straight over WhatsApp, with a deposit taken up front and pre-arrival messages handled automatically. Every direct booking is a booking you do not pay commission on.

Can I send pre-arrival WhatsApp messages to make guests feel special?+

Yes. The day before arrival, Reputoo sends a welcome message with pool timings, today's special dinner, room details, and an offer to help with any special requests. Guests arrive already impressed.

How do I get past hotel guests to return without going through OTA?+

6 months after their stay, Reputoo sends a personalised WhatsApp: "We'd love to host you again — here's an exclusive direct booking rate." 25-35% of past guests who receive this rebook directly.

Can I manage room service and guest requests via WhatsApp?+

Yes. Guests can WhatsApp your hotel number for room service, housekeeping requests, or local recommendations. All go into your team's shared inbox with full guest history.

Guides for Hotels

Setup, costs and workflows, one channel at a time.

WhatsApp Business API for Hotels WhatsApp Chatbot for Hotels: Setup Guide WhatsApp Marketing for Hotels: A Guide WhatsApp AI Agent for Hotels AI Voice Agent for Hotels: Answer Every Call

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