A WhatsApp AI agent for your yoga studio: what it does and where it stops

Start with what customers ask. Students ask about the schedule, which class suits a beginner, drop-in versus package pricing, and whether a class is full. An agent answers all of that from your own information. Then give it the work yoga studios repeat every day:

1. Student books class via WhatsApp — Bot shows class schedule, teacher, available spots and confirms booking instantly.
2. Morning reminder 2 hrs before class — Warm reminder with class details. If student cancels, waitlist is notified automatically.
3. Package usage tracked, renewal sent at session 9 — At the 9th session of a 10-pack, automated renewal offer with early bird pricing.
4. Weekly wellness content keeps students engaged — Weekly pose tip, breathing exercise, or wellness quote sent to all active students.

The agent runs these on WhatsApp in the customer's language, day and night, and writes what it did back to the contact record so staff see the full history.

1. Styles and classes — what each style is, level, intensity, who it suits, in your teachers' words.
2. Teachers — styles taught, background you publish, schedule.
3. Packs and memberships — prices, validity, freezes.
4. Workshops, retreats and training — dates, content, level, price, deposit.
5. Practical details — what to bring, mats, showers, parking, arrival time, eating before class.

An AI agent is only as accurate as what you give it. On Reputoo it answers from your knowledge base — pages crawled from your website, documents and price lists you upload, and policies you write down — rather than from general knowledge. Two rules keep it right:

• If it is not in the knowledge base, the agent says it will check and hands over, rather than guessing.
• Prices, timings and policies live in one place. Update the source and the agent's answers change with it.

It also needs to see the records your yoga studio already keeps — what to connect: A class booking app or a spreadsheet of packages; attendance history tells you who has gone quiet.

"I sit all day and my back is stiff, I'm a beginner and can only come after 7 pm" — the agent suggests evening beginner or gentle classes from the descriptions and books one. It recommends classes, not poses or therapy, and suggests a word with a teacher when a student describes pain.

These are the moments customers remember, and they are worth a human:

• Class slots go unfilled due to cancellations. Students cancel the morning of class. You have an empty mat and no system to fill it from the waitlist.
• Package expiry not communicated in advance. Students don't realise their 10-session package expires in 3 days. It lapses. They feel disappointed and don't return.
• Morning reminders increase class attendance. A morning WhatsApp reminder — "Your 7 AM Vinyasa class is in 2 hours" — dramatically improves attendance.

The agent can open each of these conversations and collect the details; a person should close anything involving a complaint, an exception to policy, or money that has not been agreed. Handover goes to the shared inbox with the full conversation attached.

The same agent that answers on WhatsApp can answer your yoga studio's phone line as Vajra, Reputoo's voice agent, so a customer who calls gets the same answers as one who messages. It speaks 36 languages and switches to the caller's.

Injuries, pregnancy, surgery and medical conditions are for teachers and doctors. The agent says a teacher will reply, suggests checking with a doctor where relevant, and hands over. Write this into its instructions exactly.

The agent explains the programme, level, what is included, accommodation for retreats, and payment terms; takes registrations with a deposit link; and sends joining details later. Suitability questions for advanced events go to the teacher.

The agent sends links for drop-ins, packs, memberships and event deposits, confirms payments and sends receipts. Refunds and pack extensions go to the owner. It never asks for card numbers, PINs or OTPs.

Calm, warm and unhurried. Tell the agent the studio's voice, and read its conversations as a student would.

1. Load styles, classes, teachers, packs and practical details.
2. Start with bookings and pack questions.
3. Review conversations daily and add missing answers.
4. Add workshops and retreats once the basics run smoothly.

"Who teaches the slowest, most alignment-focused class?" — the agent answers from teacher profiles and class descriptions, shows their schedules, and books. It does not rank teachers; it matches what the student asked for.

The agent tells students their balance and expiry, reminds them of unused classes before expiry, and explains your freeze rules for travel or illness. Processing freezes and extensions goes to the owner.

The agent tells students which classes stream, sends joining links to those who booked, and explains recording access. Technical problems with the video platform go to the owner.

The agent collects details for private and corporate sessions — location or online, number of people, goals, times — and hands to the owner, telling the enquirer when to expect a reply.

The agent replies in the student's language across 36 languages. Sanskrit pose names and English translations can both be in the knowledge base so either works.

A month of conversations shows which times students want that you do not offer, which styles they ask about, and what worries new students. Those shape the schedule and the welcome message.

The agent never shares who attends which class or any student's health information with anyone else. Teachers see what they need for their classes; nobody else does.

New students ask whether they are flexible enough, fit enough, or too old to start. The agent reassures in general terms from what your teachers wrote about beginners, suggests a beginner class, and books it. It never makes promises about outcomes.

The agent explains multi-week courses — dates, what each week covers, level, price — and registers students with a payment link. Students who miss a session are told what your policy allows.

The agent sells class packs as gifts, delivers the card, and recognises card codes when recipients book.

Health questions to teachers, refunds and pack extensions to the owner, teacher-training enquiries to the lead teacher — each with the student's details and words. The agent tells the student who will reply.

Holiday and festival schedules live in one place; the agent shows only running classes and tells booked students about changes.

The day after a new student's first class, the agent asks how they are feeling and suggests the next beginner class. Mentions of pain or discomfort go to a teacher.

Students book the 6 am class at 11 pm. The agent takes bookings at any hour and queues anything for a person until the studio opens.

Retreat participants ask about rooms, food, travel and what to pack. The agent answers from the retreat information, and passes dietary and health needs to the organiser.

The agent answers arrival time, late-entry rules, shoes, phones and silence from the studio's etiquette notes, so new students feel prepared.

When a teacher is replaced, the agent tells booked students who is teaching instead and lets them keep the booking or cancel without losing the class from their pack, per your policy.

Tell the agent the studio's voice — traditional, contemporary, playful, serene — and a few phrases your teachers use. Read its replies weekly and refine until they feel like the studio.

Students ask what classes are on a particular day; the agent lists them with style, teacher, level and spots left, and books the one they choose. It can also send the week's schedule every Sunday to students who want it.

For office sessions and group bookings, the agent collects the company or group, number of people, location or online preference and times, and hands to the owner with everything attached.

When a spot opens, the agent messages the next student on the waitlist with a short deadline and handles their reply — booking them, or moving to the next student if they pass.

The agent applies your late-cancellation policy consistently — explaining whether the class returns to the pack — and passes requests for exceptions to the owner, so no student feels treated differently from another.