An AI voice agent for yoga studios: answer every call

These problems usually start with a call nobody took:

• Class slots go unfilled due to cancellations. Students cancel the morning of class. You have an empty mat and no system to fill it from the waitlist.
• Package expiry not communicated in advance. Students don't realise their 10-session package expires in 3 days. It lapses. They feel disappointed and don't return.
• Morning reminders increase class attendance. A morning WhatsApp reminder — "Your 7 AM Vinyasa class is in 2 hours" — dramatically improves attendance.

Calls come from beginners who want reassurance before their first class — worth answering well.

New students asking where to start, regulars booking a class, people asking about workshops and retreats, and callers wanting private or corporate sessions. In many studios the only person there is the teacher, who is teaching — so the phone rings out.

Vajra, Reputoo's voice agent, runs the same workflows over the phone that the WhatsApp agent runs in chat:

1. Student books class via WhatsApp — Bot shows class schedule, teacher, available spots and confirms booking instantly.
2. Morning reminder 2 hrs before class — Warm reminder with class details. If student cancels, waitlist is notified automatically.
3. Package usage tracked, renewal sent at session 9 — At the 9th session of a 10-pack, automated renewal offer with early bird pricing.
4. Weekly wellness content keeps students engaged — Weekly pose tip, breathing exercise, or wellness quote sent to all active students.

After each call the caller can get a WhatsApp message with the details, and staff see the call in the call log.

• 36 languages, switching to the caller's — useful where customers mix languages in one sentence.
• After hours it takes the booking or the message instead of letting the call ring out.
• Live transfer to a staff member when the caller asks for one or the call needs a person.
• Outbound calls for reminders and follow-ups, within the calling hours you set. Schedule updates weekly, reminders before booked classes, and workshop announcements a few weeks out.

What stays with your staff: Injuries and health conditions, teacher-training enquiries and refund requests go to the studio owner.

• Injuries, pregnancy and medical questions — a teacher calls back.
• Teacher-training suitability.
• Private and corporate arrangements — the owner.
• Refunds and pack extensions.

A monthly voice add-on of ₹1,999 (or $29) on top of your Reputoo plan, plus call minutes billed from a prepaid wallet at ₹4–12 a minute depending on the number and route.

Compare that with the cost of the calls going unanswered, or with the hours staff spend on routine calls, and decide from your own call volume.

Regulars call to check their pack balance, book a class or ask whether today's class is on. The agent answers from the records and schedule and confirms on WhatsApp.

A studio taking 15 calls a day at about two minutes each uses around 30 minutes a day, roughly 900 a month. At ₹4–12 a minute from the prepaid wallet that is ₹3,600–₹10,800 a month in minutes, plus the ₹1,999 monthly add-on.

1. Add styles, classes, packs, workshops and practical details.
2. Choose forwarding: during class times, unanswered, or after hours.
3. Test a new-student booking, a pack question and an injury question.

Many calls are simple: is the 6 pm class on, who is teaching, are there spots. The agent answers from the live schedule, including any substitute teacher or cancellation, and books if the caller wants.

Callers ask about upcoming workshops and retreats. The agent explains the dates, content, level and price, registers them, and sends the deposit link and details to WhatsApp.

For private sessions and office yoga, the agent collects the details and books a callback with the owner, sending a summary to WhatsApp.

Students call to renew packs or memberships. The agent explains the options, sends the payment link to WhatsApp during the call, and confirms once paid.

A calm greeting with the studio's name, a mention that this is the studio's assistant, and an unhurried pace. End by repeating the class and time and saying the details are on WhatsApp.

The agent follows the caller's language and switches when they do.

Compare calls that rang out during classes and bookings taken by phone, before and after. Review call summaries weekly.

Students call before 6 am classes to check they are on. The agent answers from the first minute, so nobody makes the trip to a cancelled class.

Beginners often prefer to call and ask their questions aloud: am I flexible enough, what do I wear, which class. The agent answers kindly from what your teachers wrote, suggests a beginner class, and books it with details on WhatsApp.

Students call to cancel or move a class. The agent applies the cancellation policy, returns the class to the pack when allowed, offers the waitlist spot to the next student, and confirms on WhatsApp.

Callers register for multi-week courses: the agent explains the weeks and level, registers them, and sends the payment link and schedule to WhatsApp.

Callers buying a class pack as a gift give the recipient's name; the agent sends the payment link and delivers the card to WhatsApp to forward.

Students often ask for a specific teacher. The agent takes a message or books a callback between classes, and never relays advice on the teacher's behalf.

The agent never confirms who attends which class or shares students' details or health information.

Retreat participants call with questions about rooms, food, travel and packing. The agent answers from the retreat information and sends the details to WhatsApp; dietary and health needs go to the organiser.

Callers ask how to join online. The agent explains which classes stream, books them, and sends the joining link to WhatsApp before class.

Before festivals, callers ask which classes run. The agent answers from the holiday schedule and rebooks students whose classes changed.

Students call in the evening to book the next morning's class. The agent takes those bookings so morning classes start full and the teacher arrives to a clear list.

A calm, warm voice suits a studio. Review call summaries in the first weeks and adjust the greeting and pace until calls feel like the studio itself.

When a class changes, students call to check. The agent explains the substitute or cancellation, returns classes to packs per your policy, and offers other classes the same day.

Expectant mothers call about prenatal classes. The agent explains the class and schedule, suggests checking with a doctor, and books a callback with the prenatal teacher before booking.

A caller unhappy about a class or a charge gets an apology and a transfer or callback from the owner. The agent never offers refunds on its own.

Callers asking for a full class are added to the waitlist and messaged on WhatsApp if a spot opens, with a short deadline to accept.

Callers interested in meditation or breathwork rather than asana get the relevant sessions and times, and the agent books them with what to expect.

Track how many calls the agent answered during class times, how many became bookings, and how many needed a teacher. Those numbers show whether the teacher can keep teaching without the phone.

Injury and pregnancy details shared on a call go only to the teacher who needs them, and are never repeated to anyone else. The agent confirms this if a caller asks.

Questions for teachers — injuries, prenatal, advanced workshops — are logged with the caller's details and a preferred callback time. Teachers return them between classes or in the evening, and the caller receives a WhatsApp note saying when to expect the call.

Regulars who call can hear their attendance on request — "you've come to 48 classes this year" — a small, motivating detail the agent reads from their record.