A chatbot follows the paths you draw. An AI agent reads what the customer actually wrote, looks up your electronics store's own information, and takes the next step — books, updates, follows up. This is what that looks like for electronics stores, and how to keep it honest.
✓ Fact-checked against Meta’s WhatsApp rate card and vendors’ own pricing pages
| Question | Agent answers? | What it needs |
|---|---|---|
| Which is better for gaming, this laptop or that one? | Yes, from specs | Product specs |
| Is the 1.5-ton inverter AC in stock? | Yes | Stock data |
| What EMI options do you have? | Yes | Published EMI terms |
| Is my phone repair done? | Yes | Service job status |
| My laptop won't boot after water spill | No — books service | A technician |
Start with what customers ask. Customers ask whether a model is in stock, the price, EMI options, exchange value for an old device, warranty terms and service status. An agent answers all of that from your own information. Then give it the work electronics stores repeat every day:
The agent runs these on WhatsApp in the customer's language, day and night, and writes what it did back to the contact record so staff see the full history.
An AI agent is only as accurate as what you give it. On Reputoo it answers from your knowledge base — pages crawled from your website, documents and price lists you upload, and policies you write down — rather than from general knowledge. Two rules keep it right:
It also needs to see the records your electronics store already keeps — what to connect: A retail POS and a service job-card system; the job card should drive the repair updates.
"I need a laptop for college and some editing, under ₹70,000" — the agent compares a few in-stock models on the specs that matter for that use, explains trade-offs plainly, and offers to hold one or book a demo. It does not invent benchmarks or claims beyond the specs.
These are the moments customers remember, and they are worth a human:
The agent can open each of these conversations and collect the details; a person should close anything involving a complaint, an exception to policy, or money that has not been agreed. Handover goes to the shared inbox with the full conversation attached.
The same agent that answers on WhatsApp can answer your electronics store's phone line as Vajra, Reputoo's voice agent, so a customer who calls gets the same answers as one who messages. It speaks 36 languages and switches to the caller's.
When an estimate is waiting, the agent explains it — the part, the labour, the warranty on the repair — and records the approval. Questions about whether the repair is worth it go to the technician.
The agent sends payment links for purchases and repairs, confirms payments and sends invoices. It never asks for card numbers, PINs or OTPs.
It books delivery slots and installation visits, explains preparation, and sends technician details on the day.
From the purchase record, the agent tells customers whether a product is under warranty and what that covers, and routes claims to the brand's service process or your service desk.
The agent replies in the customer's language across 36 languages.
Negotiation, complex faults, warranty disputes and complaints go to sales or service with the device, job and customer's words attached.
A month of conversations shows which models customers ask for, which specs matter to them, and what stops them buying — useful for stocking and pricing.
The agent explains what each extended warranty or protection plan covers and excludes, from the plan documents, and adds it to a purchase if the customer chooses. Claims go to service.
For refurbished or open-box stock, the agent explains grading, what was tested, warranty and returns, clearly and without overselling.
The agent books repair pickups, reminds customers to back up and states your data policy, and tells them that device condition will be photographed at collection.
When a job is waiting for parts, the agent gives the new estimate from the job record and, if you offer standby devices, explains how to get one.
For bulk and office orders, the agent collects quantities, models and delivery addresses and hands to the sales team for a quotation.
Customers can register interest in an upcoming launch; the agent records their preferred model and colour and messages them when stock arrives.
The agent shares purchase, warranty and repair details only with the customer on record. Device data policies are stated plainly.
The agent books demos for high-value products, asks what the customer wants to see, and tells the salesperson in advance.
"Which charger works with my laptop?" — the agent checks compatibility from the catalogue and suggests only fitting accessories.
"Does the AC price include installation? What about the copper pipe?" — the agent answers from your installation terms, including extra charges, so the customer is not surprised on the day.
The agent answers festive hours and closures from one place and does not offer same-day installation on days technicians are off.
Tell the agent your store's tone — expert and friendly, never pushy — and read conversations weekly to keep it on voice.
When a model is out of stock locally, the agent checks other branches and offers the nearest one that has it or a transfer date.
The agent explains the return and replacement policy for the product, collects the invoice and photos, and books an inspection. It never promises a replacement before inspection.
When a repair estimate is waiting, the agent answers questions about it and records the approval, or books a call with the technician when the customer wants to talk first.
A day after purchase, the agent checks that setup went well and offers installation help, data transfer or accessories. Problems go to service.
When a customer shares a cheaper online price, the agent collects the link and hands to a salesperson straight away. It never commits to matching.
The agent explains EMI options and published terms — tenure, any processing fee, no-cost conditions — and what documents are needed. Approval is the lender's decision, and it says so.
Read the agent's handovers weekly with sales and service leads: missing models, unclear offers, repair questions it could not answer. Add them, and the next week's answers improve.
For delivered purchases, the agent answers "when will it arrive?" from the shipment status, with the delivery window and the executive's contact on the day.
On launch day the agent answers which variants and colours are in stock, holds units for pre-registered customers first, and explains any launch offers precisely as published.
On installation day customers ask when the technician will arrive and what they need ready. The agent answers from the booking — the arrival window, the technician's name, and the preparation list — and flags delays to the service desk.
A customer unhappy with a product or repair gets an apology and a handover to the service manager with the invoice or job and photos. The agent never promises a remedy on its own.
A chatbot follows menus and flows you define. An AI agent understands free-form messages, answers from your own knowledge base, and can take actions such as booking or updating a record. Most businesses run both: flows for fixed tasks, the agent for everything else.
Yes, which is why it should answer only from your knowledge base and hand over when it does not know. Review conversations in the first weeks and add missing answers to the knowledge base as you find them.
Yes, comparing in-stock models on the specs that matter for their use and explaining trade-offs plainly.
Yes — part, labour and repair warranty — and it records the approval. Whether the repair is worth it goes to the technician.
Only with the simple steps your technicians wrote. Anything more books service.
Yes, from your installation terms, including extras like brackets and pipes.
It explains the policy, collects the invoice and photos, and books an inspection. It never promises a replacement before inspection.
Yes, across 36 languages.
Yes, from published terms, and it states that approval is the lender's decision.
Yes, from the shipment status, with the delivery window and the executive's contact on the day.
Yes, from the booking — the arrival window and the technician's name — and it flags delays to the service desk.
No. It explains the policy and hands complaints and claims to the service manager.
Reputoo tracks purchase dates from your CRM or records. 30 days before warranty expiry, it automatically sends a personalised WhatsApp alert with free service check and warranty extension options.
Yes. After-purchase sequence: Day 3 — screen protector reminder. Day 30 — extended warranty offer. Day 365 — renewal reminder. Each timed perfectly for maximum conversion.
Written by Riya · Reputoo. Riya writes Reputoo’s guides on the WhatsApp Business API, chatbots and voice AI for Indian businesses. Prices are checked against Meta’s published rate card (25 September 2026); competitor details come from each vendor’s own site.
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