An AI voice agent for electronics stores: answer every call

These problems usually start with a call nobody took:

• Warranty expiry not tracked, customers not alerted. Customer bought a TV 11 months ago. Warranty expires next month. Nobody told them. They pay for repairs that would have been free.
• Support call volume is high for common queries. "How do I connect Bluetooth?" "Why is the screen dim?" WhatsApp chatbot answers these without involving your staff.
• New product launches reach existing buyers too late. iPhone 16 launches. Your existing buyers find out from an ad. You should have been first to tell them with a personalised offer.

Stock and price calls are constant, and service customers call repeatedly to ask whether their device is ready.

Buyers checking stock and price before visiting, service customers asking if their device is ready, appliance buyers booking installation, and customers with warranty questions. Sales staff are with customers on the floor; service is busy at the bench.

Vajra, Reputoo's voice agent, runs the same workflows over the phone that the WhatsApp agent runs in chat:

1. Post-purchase setup guide on WhatsApp — After purchase, send product setup guide, troubleshooting tips, and how-to links.
2. Warranty expiry alert at 11 months — 30-day warning before warranty expiry with free service check offer and renewal option.
3. New model launch notification to relevant buyers — When a new iPhone/Samsung/TV model launches, notify buyers of the previous gen with upgrade offer.
4. Annual service reminder sent automatically — Every 12 months, automated service reminder for ACs, refrigerators, and smart appliances.

After each call the caller can get a WhatsApp message with the details, and staff see the call in the call log.

• 36 languages, switching to the caller's — useful where customers mix languages in one sentence.
• After hours it takes the booking or the message instead of letting the call ring out.
• Live transfer to a staff member when the caller asks for one or the call needs a person.
• Outbound calls for reminders and follow-ups, within the calling hours you set. Service updates as the repair moves, warranty-expiry reminders, and launch messages when a new model arrives.

What stays with your staff: Price negotiation, warranty disputes and faulty-product complaints go to the store manager.

The agent answers stock and today's price from live data, mentions current offers and EMI options, and offers to hold the product or send details to WhatsApp.

A monthly voice add-on of ₹1,999 (or $29) on top of your Reputoo plan, plus call minutes billed from a prepaid wallet at ₹4–12 a minute depending on the number and route.

Compare that with the cost of the calls going unanswered, or with the hours staff spend on routine calls, and decide from your own call volume.

Appliance buyers call to book installation. The agent books the slot, explains what to prepare, and confirms on WhatsApp.

• Price negotiation.
• Complex faults and warranty disputes.
• Complaints.

From the purchase record, the agent tells callers whether their product is under warranty and books service or points them to the brand's service process.

A store taking 45 calls a day at about two minutes each uses around 90 minutes a day, roughly 2,700 a month. At ₹4–12 a minute from the prepaid wallet that is ₹10,800–₹32,400 a month in minutes, plus the ₹1,999 monthly add-on.

1. Connect stock and service job data; load EMI terms and policies.
2. Route sales and service calls.
3. Test a stock call, a repair-status call, an installation booking and a warranty question.

The agent follows the caller's language and understands model names as callers say them.

Compare calls that rang out, status calls handled without staff, and holds that became sales, before and after.

Callers ask about EMI before visiting. The agent explains the options and published terms, what documents are needed, and that approval is the lender's decision, and sends the details to WhatsApp.

Callers book repair pickups; the agent takes the address, slot and device details, reminds them to back up, and confirms on WhatsApp.

When a repair waits for parts, the agent gives the new estimate from the job record and explains any standby-device option.

Callers ask what extended warranty covers. The agent explains from the plan documents and sends the details to WhatsApp.

Around launches, callers ask when a new model arrives. The agent records their interest and preferred variant and tells them they will get a WhatsApp alert when stock lands.

Office buyers calling about bulk orders are asked about models, quantities and delivery, and booked for a callback with sales.

Answer with the store's name, say the caller is speaking to the store's assistant, and end by summarising what happens next — the hold, the pickup, the booking — with details on WhatsApp.

Callers who want to negotiate or discuss a complex fault are transferred to sales or service when someone is free, or booked for a callback.

Callers interested in a TV or sound system can book a demo. The agent asks what they want to see and tells the salesperson, and confirms the slot on WhatsApp.

Callers ask whether installation is included and what extras cost. The agent answers from your installation terms, including brackets, pipes and stands, and sends them to WhatsApp.

"Do you have a cover for the iPhone 15?" — the agent checks compatible stock and holds the item or sends details.

The agent shares repair and purchase details only with the customer on record, recognised by number or job details.

Buyers call after work and at weekends. The agent answers every call so the next day starts with holds, demos and bookings rather than missed calls.

Choose a clear, knowledgeable voice and keep calls efficient. Review call summaries in the first weeks for model names the agent mishears, and add them.

When a caller's model is out of stock locally, the agent checks other branches and offers the nearest one that has it, sending the address to WhatsApp.

Customers call to approve or question a repair estimate. The agent reads it back, records a clear approval, and confirms on WhatsApp; questions about whether to repair go to the technician.

Callers with a faulty new device are told the policy, asked for the invoice and problem, sent a WhatsApp link for photos, and booked for inspection.

A caller unhappy with a repair or product gets an apology and a callback from the service manager with the job attached. The agent makes no promises on remedies.

Callers who found a lower price online are transferred to a salesperson or booked for a quick callback, with the link sent to WhatsApp for reference.

The agent reads warranty dates from the purchase record and explains what is covered, then books service or explains the brand's claim process.

Customers calling about a recent purchase can be told which accessories fit their device and have them held or delivered.

Read call summaries weekly for models the agent mishears and questions it hands over, and add them to the knowledge base.

On launch day the phone rings non-stop. The agent answers variant and colour availability, holds units for callers with a payment link, and explains launch offers as published — freeing staff to serve the queue in store.

Callers waiting for a delivery get the shipment status and the delivery window, with the executive's contact sent to WhatsApp on the day.

For holds and repairs, the agent sends a payment link to WhatsApp during the call and confirms when it is paid. It never takes card details or OTPs on the phone.

Customers call on installation day to ask when the technician will arrive. The agent reads the booking, gives the arrival window and technician's name, and alerts the service desk if the visit is running late.