An AI voice agent for real estate agents: answer every call

These problems usually start with a call nobody took:

• Meta/Google leads go cold in 24 hours. Buyer fills "Interested in 2BHK in Whitefield" form at 7 PM. You call Tuesday. They've toured 3 properties.
• Site visit no-shows are common. You arrange a site visit for Saturday. The family doesn't show. No call, no message. Broker's time wasted.
• Post-visit follow-up is inconsistent. Buyer visits property, seems interested. You follow up once. No reply. You assume they're not interested. They buy elsewhere.

Portal leads often call first, and an unanswered call usually means the lead is talking to another agent within the hour.

Buyers calling from portal listings and hoardings, renters looking for a flat this month, sellers wanting a valuation, and existing clients chasing documents. Agents are on site visits much of the day, and a call that rings out is usually a buyer who calls the next number on the portal.

Vajra, Reputoo's voice agent, runs the same workflows over the phone that the WhatsApp agent runs in chat:

1. Lead inquiry → WhatsApp in 60 seconds — New property inquiry triggers instant WhatsApp with property details + site visit offer.
2. Site visit booked and reminded — Bot collects preferred time, books visit, and sends reminder night before and morning of.
3. Post-visit follow-up sequence — After visit: same-day thank-you → 2-day follow-up → 7-day check-in with new listings.
4. New listing broadcast to interested buyers — New property added → instant WhatsApp to all buyers with matching criteria saved.

After each call the caller can get a WhatsApp message with the details, and staff see the call in the call log.

• 36 languages, switching to the caller's — useful where customers mix languages in one sentence.
• After hours it takes the booking or the message instead of letting the call ring out.
• Live transfer to a staff member when the caller asks for one or the call needs a person.
• Outbound calls for reminders and follow-ups, within the calling hours you set. Respond to new enquiries immediately — leads contact several agents at once — then follow up around site visits and price changes.

What stays with your staff: Negotiation, documentation, and anything about legal title or loan approval stays with the agent.

• Price negotiation and offers.
• Loans, legal and title questions.
• Seller valuations — the agent books a visit.
• Callers who ask for their agent by name.

A monthly voice add-on of ₹1,999 (or $29) on top of your Reputoo plan, plus call minutes billed from a prepaid wallet at ₹4–12 a minute depending on the number and route.

Compare that with the cost of the calls going unanswered, or with the hours staff spend on routine calls, and decide from your own call volume.

Owners calling to sell or rent out a property are valuable. The agent takes the property details, location, expected price and timeline, and books a valuation visit with an agent, sending a summary to WhatsApp.

Buyers browse portals in the evening and call then. The agent answers every call, qualifies and books visits, so Monday starts with appointments.

An agency taking 40 calls a day at about two and a quarter minutes each uses around 90 minutes a day, roughly 2,700 a month. At ₹4–12 a minute from the prepaid wallet that is ₹10,800–₹32,400 a month in minutes, plus the ₹1,999 monthly add-on. One sale from a call that would have rung out covers years of it.

1. Load listings with details and media; add location notes.
2. Connect agents' visit calendars.
3. Choose forwarding: unanswered, after hours, or all portal numbers.
4. Test a buyer call, a renter call, a seller call and a negotiation attempt.

Renters calling about a flat want to know rent, deposit, furnishing and whether it is still available. The agent answers from the listing, asks move-in date and household, books a viewing, and sends matching alternatives to WhatsApp if this one is let.

Callers from abroad get the same answers at their convenient time, a video walkthrough on WhatsApp, and a video-call visit with an agent booked for a time that works in both time zones.

The agent lists the banks a project is approved with and can give an illustrative EMI, clearly stated as an estimate, then books a call with the agent or loan partner. It never promises approval.

Callers use many languages and local terms. The agent follows the caller's language and understands BHK, carpet area and possession in any of them.

Answer with the agency's name and say the caller is speaking to the agency's assistant, with an agent available. End by repeating the visit time and address, and saying the brochure and pin are on WhatsApp.

Compare calls that rang out, site visits booked by phone, and visits that happened, before and after. Review call summaries weekly.

Existing clients call to ask about agreements, receipts or registration dates. The agent recognises them, checks the status you record, and books a callback with their agent for anything more.

The agent never shares an owner's details or another buyer's offer. Callers asking who owns a property are offered a message to the agent.

Plot buyers and commercial tenants are asked the questions that matter to them — approvals, road width, area, use, lease term — and routed to the right team with a visit booked and details on WhatsApp.

Within the hours you set, the agent can call leads who booked a visit but did not confirm, or who visited and have not replied, to ask about next steps. It calls once, and passes anyone ready to discuss price to the agent.

Buyers who did not find what they wanted can ask to be told about new matches. The agent saves their criteria and, with consent, sends matching listings to WhatsApp as they arrive.

A calm, professional voice suits property buyers. Review call summaries in the first weeks and adjust the greeting and qualifying questions until calls feel like your best agent's first call.

Within the hours you set, the agent can call buyers the evening before a visit to confirm, offering to reschedule if plans changed. Confirmed visits go ahead; rescheduled ones free the agent's time.

Buyers call to ask what is due and when. The agent explains the project's published payment plans and sends the schedule to WhatsApp; custom plans go to the sales team.

Buyers often ask how one project compares with another. The agent answers factually for the projects you sell — size, price, possession, amenities — and does not comment on competitors' projects.

A caller unhappy with an agent, a delay or a document gets an apology and a transfer or callback from the manager. The agent never argues and never makes commitments about deals.

Buyers often call in the evening with family on the line, asking many questions at once. The agent answers patiently, one question at a time, and sends a written summary with the brochure to WhatsApp so the family can discuss it later.

Buyers who have booked a flat call about construction progress, payment receipts or agreement dates. The agent answers what the status records show and books a callback with their agent for anything else.

Many buyers still call from hoardings and newspaper ads. The agent asks which project they saw, answers its details, qualifies and books a visit, and records the source so you know which ads bring calls.

Saturdays and Sundays bring the most calls and the most site visits, with agents out on the road. The agent handles every call, books visits into agents' free slots, and sends each buyer the pin so agents spend the weekend showing property rather than answering the phone.