An AI voice agent for car dealerships: answer every call

These problems usually start with a call nobody took:

• Car leads go cold without same-day follow-up. Buyer submits "Interested in WagonR" on CarWale at 7 PM. Your team calls next morning. They've booked a test drive elsewhere.
• Test drive no-shows waste showroom time. Sales consultant arranged for a test drive at 11 AM Saturday. Customer never showed. No call, no message. Time wasted.
• Post-test drive follow-up inconsistent. Customer test-drove the car, seemed interested. Sales consultant follows up once, no reply. Assumes not interested. Customer buys from a competitor who followed up 3 times.

Leads from ads and portals often call first, and a showroom busy with walk-ins misses them.

Buyers from ads and the OEM site asking prices, booked customers asking about delivery, owners booking service, and callers asking whether their car is ready. Showroom consultants are with walk-ins; service advisors are at the bay.

Vajra, Reputoo's voice agent, runs the same workflows over the phone that the WhatsApp agent runs in chat:

1. Lead inquiry → WhatsApp in 60 seconds — New inquiry from CarWale/CarDekho/website gets instant WhatsApp with on-road price + test drive offer.
2. Test drive booked, consultant assigned, reminder sent — Bot books the slot, assigns a consultant, and sends day-before + day-of reminders.
3. Post-test drive follow-up sequence — Same day: thank-you + feedback. Day 3: finance options. Day 7: "Have you decided?" Day 14: exchange bonus expiry.
4. New model launch broadcast to existing customers — New model or special edition → instant WhatsApp to existing customer base with first look.

After each call the caller can get a WhatsApp message with the details, and staff see the call in the call log.

• 36 languages, switching to the caller's — useful where customers mix languages in one sentence.
• After hours it takes the booking or the message instead of letting the call ring out.
• Live transfer to a staff member when the caller asks for one or the call needs a person.
• Outbound calls for reminders and follow-ups, within the calling hours you set. Answer new leads within minutes; follow up around the test drive; send delivery-stage updates once a car is booked.

What stays with your staff: Price negotiation, finance approval and exchange valuation stay with the sales consultant.

Booked customers call to ask about their car. The agent reads the booking stage — documents, finance, allotment, registration — and the expected delivery date, and books a callback with the consultant for anything else.

A monthly voice add-on of ₹1,999 (or $29) on top of your Reputoo plan, plus call minutes billed from a prepaid wallet at ₹4–12 a minute depending on the number and route.

Compare that with the cost of the calls going unanswered, or with the hours staff spend on routine calls, and decide from your own call volume.

Owners book service, ask about job status and approve estimates by phone. The agent handles these from the service system and confirms on WhatsApp.

• Negotiation and discounts beyond published offers.
• Exchange valuation.
• Finance decisions.
• Complaints.

A dealership taking 60 calls a day at about two minutes each uses around 120 minutes a day, roughly 3,600 a month. At ₹4–12 a minute from the prepaid wallet that is ₹14,400–₹43,200 a month in minutes, plus the ₹1,999 monthly add-on.

1. Load models, city prices, offers and waiting periods; connect bookings and service.
2. Route sales and service calls.
3. Test a price call, a test-drive booking, a delivery-status call and a service booking.

Callers book showroom or home test drives; the agent confirms the model, time and place and sends the consultant's name to WhatsApp, with a reminder that morning.

EV callers ask about range, charging and home chargers. The agent answers from published figures, explains the site survey for home charging, and books a test drive or survey.

Owners call when insurance is due. The agent reads the renewal date, explains options, sends the quote and payment link to WhatsApp, and routes claims to the insurance desk.

Booked buyers call about accessories. The agent lists the packs for their variant with prices and adds chosen items for fitment before delivery.

Callers looking for a used car give budget and type; the agent shares matching stock on WhatsApp and books an inspection visit.

The agent follows the caller's language and understands model and variant names however callers say them.

Answer with the dealership's name, say the caller is speaking to the showroom's assistant, and end by repeating the booking and saying details are on WhatsApp.

Compare calls that rang out, test drives booked by phone and bookings that followed, before and after.

Callers ask about loans and EMIs. The agent explains the options, gives an illustration marked as an estimate, sends the documents checklist to WhatsApp, and books a call with the finance desk.

Owners call to ask whether their car is ready. The agent reads the job card, sends the bill and payment link to WhatsApp, and books pickup or drop if offered.

Buyers call to confirm delivery time and what to bring. The agent confirms from the booking and sends the checklist to WhatsApp.

Within the hours you set, the agent can call leads who paused, at the time they named, to ask whether they would like a test drive now. It calls once, and passes anyone ready to negotiate to the consultant.

Buyers often ask for the consultant they met. The agent transfers when they are free, or books a callback noting what the buyer wants.

The agent shares booking and service details only with the customer on record, recognised by number or booking reference.

Callers ask how long they will wait for a particular colour. The agent answers from the weekly allocation estimate, stated as an estimate, and suggests colours available sooner.

Callers ask what their old car is worth. The agent takes model, year and kilometres, sends a WhatsApp link for photos, and books an evaluation — the final value follows inspection.

Fleet and corporate callers are asked about models, quantities and timing, and booked for a callback with the fleet sales team.

Buyers often call in the evening after discussing with family. The agent answers every call and books test drives, so the next day starts with appointments.

A confident, courteous voice suits a showroom. Review call summaries in the first weeks and adjust the greeting and flow.

Within the hours you set, the agent can call owners who did not respond to a service reminder, confirm the odometer reading and book a slot with pickup if offered.

Owners call about extended warranty before expiry. The agent explains the options from the documents, sends a quote to WhatsApp and routes claims to service.

Review call summaries weekly with the sales and service managers: prices and waiting periods that need updating, model names the agent misheard, questions it could not answer.

A caller unhappy with a delivery delay or a service job gets an apology and a callback from the manager, with the booking or job attached. The agent makes no commitments on remedies.

Callers who cannot visit ask to see the car. The agent books a video call with a consultant or sends a walkaround video to WhatsApp from the media set.

Booked buyers call to add accessories before delivery. The agent lists the packs for their variant and adds chosen items so they are fitted before handover.

Callers ask about boot space, rear-seat room and safety ratings. The agent answers from the spec sheet and published test results, and suggests a family test drive.

Owners book service pickup by phone. The agent takes the address and window, confirms the driver on WhatsApp, and notes that condition photos are taken at collection.