Reputoo
Voice AI · 🍽️ Restaurants

AI Phone Agent for Restaurants

Reputoo's AI phone agent handles every restaurant call — table reservations, takeaway enquiries, menu questions, and hours — so your staff can focus entirely on the diners in front of them.

Reservations · Takeaway orders · Hours & menu queries — all handled while your team serves

Calls answered during service
100%
Average reservation booking time
60s
Calls recorded & transcribed
100%
Including after closing time
24/7
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AI Phone Agent for Restaurants: Table reservations, Takeaway & delivery orders, Dietary & allergy queries, Hours & location, Event & private dining, Table capacity that is real
What the AI voice agent handles on this page.
Use cases

What gets automated

Table reservationsCaller requests a table for 4 on Saturday at 7pm — AI checks availability, books, and sends a WhatsApp confirmation with the reservation details.
Takeaway & delivery ordersAI takes takeaway orders during peak hours, captures the order and contact details, and sends them to your kitchen team via WhatsApp.
Dietary & allergy queriesCaller asks about gluten-free options, nut allergies, or vegan menu — AI answers based on your configured menu and allergy info.
Hours & locationOpening times, last orders, kitchen close, holiday hours, parking — AI answers all location-based queries instantly.
Event & private diningCaller enquires about private dining, birthday parties, or corporate events — AI captures requirements and sends details to your events team.
Table capacity that is realThe agent books against how many covers each slot can actually take, so a full sitting is never double-booked and walk-ins are not turned away by mistake.
Platform features

Everything included

Reservation system integrationConnects to OpenTable, ResDiary, SevenRooms, or your custom booking system to check real-time table availability and book directly during the call.
Peak hour coverageFriday and Saturday evenings are when most restaurant calls are missed. AI answers every call simultaneously — no missed reservation calls when you're fully slammed.
Menu & allergy awarenessUpload your menu and allergy matrix to Reputoo. AI answers any menu question accurately — ingredients, preparation methods, and cross-contamination risks.
WhatsApp confirmationEvery reservation gets a WhatsApp confirmation with date, time, party size, and your address. Day-before reminder reduces no-shows.
After-hours ordersLate-night order requests, next-day bookings, and event enquiries that come in after closing are captured and sent to your team for morning action.
Fewer no-showsTake a deposit on larger tables and send an automatic WhatsApp reminder before the sitting — the two things that keep covers from vanishing on a Friday night.
Included: Reservation system integration, Peak hour coverage, Menu & allergy awareness, WhatsApp confirmation, After-hours orders, Fewer no-shows
What comes with it.
FAQ

Frequently asked questions

Can the AI take actual food orders over the phone?

Yes, for takeaway orders. The AI collects the order items, customer name, phone number, and pickup time. The complete order is sent to your kitchen team via WhatsApp in real time. For table-side orders, AI handles pre-call enquiries and reservations.

What happens when a caller asks about something not on the menu?

AI will answer that the item isn't on the current menu and suggest alternatives. For seasonal specials or daily specials, update your AI knowledge base — it takes under 2 minutes and the AI knows instantly.

How does the AI handle reservation cancellations?

Caller can call to cancel. AI confirms the cancellation, removes from your booking system (via integration), and sends a WhatsApp cancellation confirmation to the guest. If configured, AI also asks if they'd like to rebook for another date.

Can the AI handle calls in multiple languages for tourist restaurants?

Yes. AI auto-detects the caller's language and responds in kind. For tourist areas, this is especially valuable — AI can handle French, Spanish, Arabic, Chinese, and other tourist market languages without you needing multilingual staff.

Does this work for fast food, QSR, or takeaway-only restaurants?

Yes. For takeaway-focused restaurants, configure the AI to collect orders (items, quantities, pickup time, contact details) and route them to your team via WhatsApp. For fast food, the primary use case is managing the phone queue during peak hours.

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