AI Receptionist for Clinics & Medical Practices

Yes, for routine tasks. AI handles the majority of clinic calls (appointment booking, FAQs, reminders, directions) without clinical judgement. For clinical questions, AI routes to a nurse or doctor. The result is front desk staff freed from routine calls to focus on in-clinic patient care.

Reputoo's AI is configured with emergency escalation. If a caller mentions emergency keywords (chest pain, severe bleeding, loss of consciousness, etc.), the AI immediately tells them to call 112/999/911 and simultaneously alerts your on-call team via WhatsApp.

Reputoo connects via API to major practice management systems. For systems without APIs, the AI captures booking details (patient name, DOB, preferred time) and sends them to your team for manual entry. A growing list of supported integrations is in our Help Center.

Patient acceptance varies. For routine bookings and FAQs, most patients are comfortable. We recommend disclosing AI use in your greeting: "Hi, you've reached [Clinic Name]'s AI assistant." You can always route to a human if the patient requests.

When a patient books (via AI call, online, or in-person), Reputoo stores their phone number. 24 hours before their appointment, the AI sends them a WhatsApp reminder. You can request a reply confirmation ("Reply YES to confirm"). Patients who don't confirm trigger a reminder alert to your reception team.