Inbound AI Phone Agent
Answer every call · No hold times · 24/7 coverage · WhatsApp follow-ups after every call
Reputoo's inbound AI agent answers every customer call the moment it rings — no hold music, no voicemail. It books appointments, handles FAQs, qualifies leads, and sends WhatsApp follow-ups automatically after every call. Your business never misses a customer again.
100%
Call answer rate — no misses
<1s
Response time (no hold)
24/7
Including nights, weekends, holidays
40%
Fewer no-shows with WhatsApp follow-ups
Use Cases
What gets automated
Appointment booking
Caller requests a slot — AI checks your calendar availability and books the appointment in real time, sending a WhatsApp confirmation immediately after the call.
FAQ handling
Pricing, location, parking, hours, services — AI answers your most common questions accurately using your knowledge base, freeing your staff for complex queries.
Lead qualification
New inquiry calls get qualified automatically: AI collects name, need, budget, and contact details — then routes hot leads to your team via WhatsApp in real time.
Smart call routing
If the caller needs a human, AI summarizes the call context and transfers with a warm handoff — your team always knows who is calling and why before they pick up.
Post-call review request
After every service appointment, AI triggers a WhatsApp review request to the customer. Businesses using this see 4× more Google reviews within 90 days.
Multilingual inbound
AI answers in 36 languages — switch between English, Hindi, Arabic, Spanish, and more mid-call. One AI agent handles your entire multilingual customer base.
Platform Features
Everything included
Zero hold time
Unlike human receptionists who put callers on hold, AI answers instantly — every time. Customers who get immediate answers are 3× more likely to book vs. those who leave voicemail.
Real-time calendar integration
Connects to Google Calendar, Calendly, Fresha, SimplyBook, and custom booking systems to check live availability and book appointments during the call.
Customizable AI persona
Give your AI receptionist a name, a voice, and a personality that matches your brand. Callers experience a natural, on-brand conversation — not a robotic IVR menu.
WhatsApp after every call
Every handled call triggers an automatic WhatsApp message: booking confirmation, FAQ summary, callback request, or review request. Closes the loop without any manual effort.
Call analytics dashboard
See how many calls were handled, what topics were asked, which calls converted to bookings, and where callers are calling from — all in your Reputoo dashboard.
Escalation to human
For complex or sensitive situations, AI escalates to a human team member via WhatsApp notification with full call context. Smooth handoff, no frustrated callers.
Frequently Asked Questions
What is an inbound AI phone agent?
An inbound AI phone agent is an AI system that answers incoming customer calls — handling bookings, FAQs, lead qualification, and routing without human involvement. Unlike IVR (press 1 for...), it understands natural speech and responds conversationally. Reputoo's inbound AI agent also sends WhatsApp follow-ups after every call.
Will customers know they're talking to an AI?
Most customers don't mind — they care about getting their question answered quickly and accurately, which AI does better than hold queues. You can configure Reputoo's AI to introduce itself as your virtual assistant. For markets where full transparency is preferred, this is configurable.
What happens if the AI can't answer a question?
If the caller's request is outside the AI's knowledge base or needs a human decision, it smoothly escalates: it collects contact details, summarizes the call purpose, and sends an instant WhatsApp alert to your team so you can call back within minutes — never leaving a customer waiting indefinitely.
Can the inbound AI handle multiple calls simultaneously?
Yes — unlike human receptionists, AI handles unlimited simultaneous calls. During peak hours (Monday mornings, Friday evenings), every caller gets answered immediately with no hold time. This is especially valuable for clinics, restaurants, and service businesses with call spikes.
How is this different from an IVR phone menu?
IVR asks callers to press buttons and navigate menus. AI understands natural speech — callers just say what they need and AI responds. Inbound AI achieves 78% call resolution without menu navigation. IVR abandonment rates average 40%; AI-handled calls have <8% abandonment.
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