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This step-by-step guide shows WooCommerce store owners exactly how to set up WhatsApp AI Agent for WooCommerce — from installation to your first automated message going live. Follow these steps and you'll be up and running in under an hour.

What You'll Need

• An active WooCommerce store (any plan)
• A WhatsApp Business number (can be your existing business number)
• A Reputoo account (professional plan at reputoo.com)
• 30 minutes for the initial setup

Step 1: Install Reputoo on WooCommerce

Go to the WooCommerce App Store and search for "Reputoo WhatsApp." Install the app and you'll be redirected to Reputoo's setup wizard. Click "Connect WooCommerce Store" and authorize the connection — this gives Reputoo access to your order events and customer data.

Step 2: Connect Your WhatsApp Business Number

In Reputoo, go to Settings → WhatsApp and click "Connect Number." The setup wizard guides you through Meta's verification process (5-10 minutes). You'll need your Facebook Business Manager account and the phone number you want to use for WhatsApp.

Once connected, your number shows "Active" status. All messages will now come from this verified WhatsApp Business number with your brand name displayed.

Step 3: Enable Order Automations

Go to Automations → WooCommerce Triggers. You'll see pre-built templates for:

• Order Confirmed — sent immediately when payment is received
• Order Shipped — sent when tracking number is added in WooCommerce
• Order Delivered — sent when carrier marks delivery complete
• Order Refunded — confirmation sent when refund is processed

Toggle each automation on and customize the message text with your brand voice. These run 24/7 automatically once enabled.

Step 4: Set Up Abandoned Cart Recovery

Go to Automations → Abandoned Cart. Configure:

• Trigger delay: 1 hour after cart abandonment (recommended)
• Message: personalized with customer name, product names, and a direct checkout link
• Follow-up: a second message after 24 hours if no purchase (optional, recommended)
• Discount: optionally include a 10% off code in the follow-up message

This single automation typically recovers 28-35% of abandoned carts — more than 5× the email recovery rate.

Step 5: Add Opt-in to Checkout

In Reputoo → WooCommerce Settings → Opt-in, enable the checkout opt-in widget. This adds a "Receive order updates on WhatsApp" checkbox to your WooCommerce checkout page. Customers who check this are added to your WhatsApp contact list and can receive all automated messages.

Step 6: Send Your First Campaign

Once you have opted-in contacts, go to Campaigns → New Campaign. Select your audience (all contacts, or filter by purchase history/location), write your message, add product images or buttons, and schedule or send immediately. Average open rate: 94%.

Frequently Asked Questions